Help

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Manage My Account

  • Online Account
    Register for an online account to pay bills, view payments, usage history, and outage status.  You can also submit a meter reading, manage accounts, and sign up for text and email alerts.
  • Account Information
    Update your online profile, email, phone numbers and more.
  • Mobile Tools
    Use mobile tools to stay connected and receive important information through our text and email alerts, social media and mobile site.
  • Analyze Usage
    View energy usage, compare bills, and explore usage trends.

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Billing and Payments

  • Pay Bill
    Log in and make a one-time payment using your checking or savings account, or credit or debit card.  
  • Guest Payment
    Enter your account number and ZIP Code to pay with your credit or debit card - no online account or login is required.
  • eBill - Electric Bill Online
    Enroll in eBill to view your statements online and receive monthly notifications via email.
  • Payment Options
    See various ways to pay your electric bill.
  • Assistance Programs
    Learn about assistance programs to help you pay your bill.  
  • Understand Your Bill
    View bill information - view bill inserts, bill samples, and definitions.
  • Submit Meter Reading
    Review the next scheduled meter read or enter your meter reading online.

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Outages

  • Report an Outage
    Tell us if your power is out. Your report helps us pinpoint damage, and restore power more quickly.
  • Current Outages - 24/7 Power Center Maps
    Locate outage information in your area including the number of customers affected, estimated restoration time, cause, and crew status.
  • Communication Tools
    Stay informed and receive restoration updates, notifications of scheduled power outages, and severe weather alerts.
  • Additional Outage Help
    Stay safe during an outage, learn about our restoration process, and view storm updates.
 Stay away from all power lines. Assume they are live and dangerous. If you see a downed power line or other hazardous situation, call 1-888-LIGHTSS (1-888-544-4877) immediately.

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Service Requests

Customer service rep with headset

Contact Center

  • Phone Numbers
    Talk to a Customer Service Representative, Monday - Friday, 8:00 am - 6:00 pm. Our Interactive Voice Response System is available 24 hours, seven days a week.
  • Email (Contact Us)
    Send us an email using our online form for general inquires only.
  • Report Outages
    Notify us of an outage by submitting an outage online, calling 1-888-LIGHTSS (1-888-544-4877) or two-way texting.