Help

Managing
My Account

Understanding
Billing & Payments

Making
Service Requests

Updating your electric account
It is important to keep your electric account information up-to-date.

Starting service
Learn how to sign up to begin electric service.


More My Account topics >

About your bill
Review the aspects of your electric bill.

Assistance and service programs
FirstEnergy's operating companies support a variety of helpful programs.

More billing & payments help >

Contractor application for residential electricity
Establish new electric service or upgrade existing service.

Report tree problem
Let us know if a tree is growing too close to one of our power lines.

More service requests >

Outages

Safety

Saving Energy

Outage assistance
We have made it easy to report an outage and receive status updates.

What to do if you lose power
Learn what to do if the power goes out.

More outage help >

Downed power lines
Always stay away from downed lines.

Storm damage and downed power lines
After a storm, follow these tips to safely get back to normal.

More safety tips >

Home Energy Analyzer
A simple, convenient tool to help you save energy...and money.

Save Energy & Money
Discover all the ways FirstEnergy can help you save.

More help saving energy >