Security Deposit

Whether you are a new or existing customer, we check your credit history and level of credit risk to determine if you are required to pay a security deposit.  If you are a new customer, you also may be asked to provide your Social Security number, Tax ID, photo ID, and/or proof of ownership or occupancy.

Security deposit requirements are determined solely on your individual credit record.  They will not be assessed because of where you live, your race, sex, age, national origin or marital status. 

Options for paying security deposits will depend on various factors, including the state and classification of service (residential or nonresidential). 

Please click on your state below for further information.  

Select Your State for More Information

Next Steps

Move-In or Transferring Service Customers
You can complete your Move-In Online or call us directly. If required, you will be prompted for a security deposit during this process.


Past-Due Accounts
We realize that sometimes events in your life may cause you to not be able to pay your bill.  Regardless of the reasons, payments need to be made for electric service.  Call us or review our various payment options and assistance programs for additional information and help paying your bill.

Contact Us

*The company, KUBRA, is the third-party vendor with whom FirstEnergy Service Company has contracted on behalf of your utility company to provide you the One-time Credit Card Payment option.