Scams and Fraud
Around the country, utility customers have been targeted by criminals through schemes that include door-to-door visits, phone calls and electronic communications. For your safety and security, we urge all customers to remain vigilant against con artists who claim to be associated with our company.
Review known scams that target utility customers, and keep the following tips in mind to help ensure the safety of your family, property, and personal information.
- Customers who are behind on their accounts receive written notices of a possible disconnection and how to prevent it. Our representatives will not call or email to demand immediate payment or threaten imminent shutoff.
- Scammers often use Caller ID spoofing software to misrepresent the source of a phone call to further mislead and confuse their targets. Call-back numbers provided by these criminals often use greetings and hold messages that mimic legitimate businesses. If you have any doubts about the status of your electric service, call your utility company using the customer service phone number on our website to ask about your account.
- FirstEnergy employees do not contact customers to request sensitive information such as social security numbers or bank account information.
- While FirstEnergy representatives oftentimes make courtesy calls to customers to remind them about an outstanding balance, they would explain how a payment can be made using the established payment options. They will not demand payment over the phone or at a particular physical location.
- FirstEnergy field collectors – carrying company-issued photo identification – will offer customers with past-due accounts the opportunity to pay their bill in person before shutting them off. This does not apply to Pennsylvania customers.
- Do not allow anyone claiming to be a utility employee into your home unless you scheduled an appointment and the employee has provided proper identification. Our utility employees typically visit a home only in response to a service request or after providing prior notification.
- FirstEnergy utility employees always carry photo identification, and many of our field employees wear uniforms and drive clearly marked company vehicles.
- Our utilities offer a wide array of approved billing and payment options. Only send your payments to your FirstEnergy operating company, and never use a payment account provided to you by an unknown individual.
- Our alert services can help you keep track of the amount and timing of your bill, and our eBill payment option can help ensure your account is always paid on time.
What Should You Do?
Threatening Phone Calls
If a caller threatens to shut off your power unless immediate payment is received, hang up. If you wish to verify your account status, call customer service using the numbers listed on our website or log in to your account.
Do not allow anyone claiming to be a utility employee into your home unless you scheduled an appointment and the employee has provided proper identification.
Suspicious Email or Text Message
Do not click links or open attachments if you are not sure of the sender, and do not respond to email from senders you don't know.
FirstEnergy employees do not contact customers to request sensitive information such as social security numbers or bank account information. If you ever have questions about your account or the legitimacy of a utility company service or offer, call customer service using the numbers listed on our website.