Downed Power Lines & Electrical Emergency
Touching a power line can cause serious injury or death. You can't tell by looking whether a line is "live" or "hot" or not. Even if a downed line isn't actively sparking, always assume it is carrying electricity.
- Stay more than 30 feet away from any downed power line, and don't go near the pole or anything touching the line.
- Immediately let us know if a power line is down or hanging lower than normal. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. (Note: please use this option only if you actually see a downed wire. Do not assume that because your power is out there must be a wire down somewhere.)
- Warn others to stay away from the line until help arrives. Keep pets away, too.
If you are unable to report the downed line to us, contact your local police or fire department.
Customers with a communication disability can report a downed wire using the appropriate TTY/TDD relay service.
Other tips for staying safe around downed power lines
- If a downed line is near water - even a small puddle - keep well away.
- Be careful not to stand under damaged tree limbs or power lines. Tree limbs can become weakened during a storm but not fall until several hours or days later. The same can be true for damaged power lines or poles.
- Don't drive or walk over downed power lines.
- If a wire falls on a vehicle, passengers should stay inside the vehicle until help arrives.
- Downed power lines that come in contact with a vehicle create a dangerous situation. Do not touch the vehicle. Call us at 1-888-LIGHTSS(888-544-4877) or call the local police or fire department to report your situation.