Password Change FAQs

When you create your new password at firstenergycorp.com, it will need to meet the following requirements:

• Cannot be a previous password
• Be a minimum of 12 characters
• Include at least 1 number
• Include at least 1 uppercase letter
• Include at least 1 lowercase letter
• include at least 1 special character - only @#$%^&*()!,.
• Contain no spaces
   

View additional guidelines and requirements for your username and password. 

You’re also encouraged to follow some best practices for creating a strong password, including:

• Create a unique password for each of your online accounts 
• Do not reuse passwords 
• Select a phrase that is easy for you to remember but difficult for others to guess
• Do not share your password

You have the ability to set up MFA to add another layer of security to your account. MFA reduces the risk of your account being compromised by requiring that you take two steps to sign in. You will first have to enter your password followed by a one-time verification code.

There are two options for setting up MFA:

• Receive your one-time code via text message or phone call
• Use an authenticator app of your choice to generate the code

You can also choose to decline MFA. If you select Cancel, you will be asked to make an MFA selection the next time you log in.

If you forget the username for your online account, please click Forgot Username. You will be asked to enter the email address associated with your account to retrieve your username via email.

If you forget your password, please click Forgot Password. You will then receive an email with a temporary verification code that will need to be entered to access your account and enter a new password.

If you try to log into your online account with too many failed password attempts, your account will be locked. To unlock your account, click Forgot Password. You will then receive an email with a temporary verification code that will need to be entered to unlock your account.

Please be aware that our Customer Care Agents are unable to unlock your account. To unlock your account, please click Forgot Password and follow the steps to reset your online account.

You can register for an online account at firstenergycorp.com/login. Some of the benefits of My Account include:

• Pay your bill online
• View your billing and payment history
• Check your account balance
• Set up recurring payments
• Track and analyze your energy usage
• Receive email and text alerts
• Manage your accounts
• Check your outage status

If you run into trouble changing your password or setting up multi-factor authentication, please contact us and a member of our team will be happy to assist you.