Outages
Outage Status
Login or look up your account to view you outage status.
Report My Outage
Outage Quick Actions
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How to Stay Informed and Report Future Outages
We may not know you are without power. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it.
Online (Optimized for Smartphones)
- Log into your account, use your phone number or enter your address to Report Your Outage Online.
- Log into your online account above to view the status of your reported outage.
- View current outages on our 24/7 Power Center Outage Maps.
- During significant storms, we will share updates on our Social Media Accounts.
Text Messaging
- To report an outage, text OUT to 544487 (LIGHTS).
- If you’re not enrolled in text messaging, text REG to 544487 to get started.
- To receive the latest update for your reported outage, text STAT to 544487.
Telephone
To report an outage call 1-888-LIGHTSS (1-888-544-4877).
Accessibility
Customers with a communication disability can report an outage using the appropriate TTY/TDD relay service.
When you call, please provide the following information:
- Street address of the outage location
- Knowledge of whether or not your neighbors have power (if possible)
- Phone number where you can be reached
You can also report an outage using our online form or by text messaging. -
How to Safely Manage Through an Outage
Safety Tips
- Stay safe around Downed Power Lines
- Operate a Backup Generator Safely
Prepare for Outages
- Prepare for an Outage before it happens
- View our Tips for Managing through a Power Outage to help you stay safe and informed.
Medical Support
If any member of your household depends on electrically operated life-support equipment, please Contact Us. We will send you a form that must be completed and signed by your physician every year to verify that you have life-support equipment.
When we receive your completed form, we will add your name to our Critical Care list. The list will be used during a power outage to contact all Critical Care customers by telephone if the outage may affect their electric service for more than 24 hours.
In addition, the list will be provided to county and municipal Offices of Emergency Management. There is no charge for this service.
In the event of a power outage, it's important that life-support customers have a contingency plan, such as a battery backup. We cannot guarantee faster power restoration for customers with medical needs.