Contact Us

Your session expired due to an extended period of inactivity.  For security reasons, the information you have entered was not saved.  Click OK to begin your Contact Us request.

OK

Self-Service Options

We encourage you to register your account online to manage your contact information (phone number, email and mailing address), billing and payments options, text and email alerts, usage, and online profile.

Login or Register


Automated Request

It is important to keep your contact information up-to-date and to know your current account information. You can now submit requests to make certain updates and obtain basic account information via our Automated Request Form.







Email Us

Fill out the form below to submit your request or inquiry via email.

Please Note: We are currently experiencing a high volume of email requests. Our Customer Care team is diligently working to respond to all emails as quickly as possible. We apologize for the potential delay and appreciate your patience during this time. Thank you.

Need to report an outage? Call 1-888-LIGHTSS (1-888-544-4877), Report Your Outage Online or Text OUT.
This form should NOT be used for reporting power outages.

Customers with a household income level of 300% or below federal poverty income guidelines are considered protected customers and are eligible for special payment assistance.  Protected customers may not be subject to service disconnection until March 31, 2021, as long as they contact us to provide household income information, enter into a payment arrangement, and apply for all eligible assistance programs.  Disconnection activity will proceed for those customers who do not take action.

To determine your Federal Poverty Level (FPL), please see the chart below.  You will need to know the number of people and the annual/monthly income within your household.  If you are eligible to be protected and/or need payment assistance, contact us to provide the required information.

  PA COVID Annual Income PA COVID Monthly Income
Household Size 300% of FPL 300% of FPL
1

$38,280

$3,190

2

$51,720

$4,310

3

$65,160

$5,430

4

$78,600

$6,550

5

$92,040

$7,670

6

$105,480

$8,790

7

$118,920

$9,910

8

$132,360

$11,030

Each Additional

$13,440

$1,120

OK
Last Modified: December 3, 2024