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Self-Service Options

We encourage you to register your account online to manage your contact information (phone number, email and mailing address), billing and payments options, text and email alerts, usage, and online profile.

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Automated Request

It is important to keep your contact information up-to-date and to know your current account information. You can now submit requests to make certain updates and obtain basic account information via our Automated Request Form.






 

  Please Note  

Due to an unexpected high volume of inquires response times may be delayed. We appreciate your patience during this time.

 

Email Us

If you have a more specific question or require additional assistance, please complete the form below. We will make every attempt to respond to your email within two business days. Do not use this form to report a power outage. Call 1-888-LIGHTSS (1-888-544-4877) or report your outage online.

Customers with a household income level of 300% or below federal poverty income guidelines are considered protected customers and are eligible for special payment assistance.  Protected customers may not be subject to service disconnection until March 31, 2021, as long as they contact us to provide household income information, enter into a payment arrangement, and apply for all eligible assistance programs.  Disconnection activity will proceed for those customers who do not take action.

To determine your Federal Poverty Level (FPL), please see the chart below.  You will need to know the number of people and the annual/monthly income within your household.  If you are eligible to be protected and/or need payment assistance, contact us to provide the required information.

  PA COVID Annual Income PA COVID Monthly Income
Household Size 300% of FPL 300% of FPL
1

$38,280

$3,190

2

$51,720

$4,310

3

$65,160

$5,430

4

$78,600

$6,550

5

$92,040

$7,670

6

$105,480

$8,790

7

$118,920

$9,910

8

$132,360

$11,030

Each Additional

$13,440

$1,120

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Last Modified: February 6, 2024