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Email Us
Fill out the form below to submit your request or inquiry via email.
Please Note: We are currently experiencing a high volume of email requests. Our Customer Care team is diligently working to respond to all emails as quickly as possible. We apologize for the potential delay and appreciate your patience during this time. Thank you.
Need to report an outage? Call 1-888-LIGHTSS (1-888-544-4877), Report Your Outage Online or Text OUT.
This form should NOT be used for reporting power outages.
Important Information
Customers with a household income level of 300% or below federal poverty income guidelines are considered protected customers and are eligible for special payment assistance. Protected customers may not be subject to service disconnection until March 31, 2021, as long as they contact us to provide household income information, enter into a payment arrangement, and apply for all eligible assistance programs. Disconnection activity will proceed for those customers who do not take action.
To determine your Federal Poverty Level (FPL), please see the chart below. You will need to know the number of people and the annual/monthly income within your household. If you are eligible to be protected and/or need payment assistance, contact us to provide the required information.
| PA COVID Annual Income | PA COVID Monthly Income | |
|---|---|---|
| Household Size | 300% of FPL | 300% of FPL |
| 1 | $38,280 |
$3,190 |
| 2 | $51,720 |
$4,310 |
| 3 | $65,160 |
$5,430 |
| 4 | $78,600 |
$6,550 |
| 5 | $92,040 |
$7,670 |
| 6 | $105,480 |
$8,790 |
| 7 | $118,920 |
$9,910 |
| 8 | $132,360 |
$11,030 |
| Each Additional | $13,440 |
$1,120 |