Emergency responders are often the first to arrive at dangerous situations that require immediate action. We appreciate your valuable role, and urge you to exercise extreme caution when responding to any emergency involving electricity.

Did you know?

  • Standard-issue protective gear does not protect from electric shock.
  • Low voltage does not mean low hazard. More people are killed from 120/240 volts than any other voltage.
  • Electricity is always seeking a path to the ground. A person whose body comes in contact with electrical lines can become the path to ground. 
  • Never assume a phone or coaxial cable line isn't energized. An energized power line nearby could be touching the line, energizing it. 


Resources for fire, police, municipal employees and other emergency responders

The following resources have been provided to help you better understand the potential dangers posed by electrical equipment, and to help ensure your own safety while you protect the public: 


  • Emergency Responder Reference Guide  
    Covers topics such as electricity basics, emergency procedures and keeping safe around electricity, and includes information about FirstEnergy’s electrical system
    -- Emergency response personnel may request printed copies of this brochure by contacting the area manager for their region. 




Quick tips for emergency responders

Ensure that you and your team understand these procedures to help keep the public – and your crew – safe.


Understand and Avoid Electrical Hazards

  • Keep hands off electrical systems 
  • Communicate information from the field to FirstEnergy immediately 
  • Identify all overhead power lines and electrical equipment upon arrival at incident scene 
  • Assume all wires are energized and dangerous 
  • Ensure bystanders keep a safe distance away from incident scene 
  • Allow substation or transformer fires to burn, evacuate area, protect nearby exposures
  • Keep the public and your team safe from electric hazards


Report Electrical Emergencies to Your FirstEnergy Utility

Provide the following information when reporting an electrical emergency:

  • Contact information
  • Pole identification number, if available and located out of harm's way
  • Closest address or nearest cross street
  • Nature of emergency
  • Other relevant information


Electrical Emergencies and Fires

  • Call us to report downed wires, damaged power systems, fires that may involve electrical facilities, or other electrical emergencies 
  • Our personnel will safeguard the area, make repairs, and/or de-energize equipment to make the situation safe
  • Do not reconnect electric service; our workers have the know-how to decide what needs to be done, and the tools to do it safely