How to Request Electric Service
Customer Guide for Electric Service
Everything You Need to Get Started with Confidence
This guide outlines the procedures and requirements for establishing, modifying or maintaining electric service with FirstEnergy's utilities. It covers service applications, line extensions, meter setups, customer responsibilities and liability policies. Essential for developers, contractors and residents, the guide ensures compliance with technical standards and helps avoid delays in service activation or modification.
Recommended Resources
Learn how to request new or upgraded electric service, including service size guidelines, appliance load examples, customer responsibilities and when equipment upgrades may be needed.
Get answers to common questions about working safely near power lines, installing EV chargers or generators, and using surge protection. The guide also explains how to disconnect service lines and where to find more help based on your location.
Frequently Asked Questions
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When should I submit my request?
The chart below shows the recommended lead times for each type of service request. Actual timelines may vary based on factors like completing required customer steps, obtaining easements, storm restoration work and availability of materials.
Type of Extension Lead Time* Residential Service Drop/Lateral 4 weeks Residential Line Extension 8 weeks Commercial/Industrial Drop/Lateral 6 weeks Commercial/Industrial/Line Extension 16 weeks Residential/Commercial/Industrial Development 16 weeks Large Residential/Commercial/Industrial Development (i.e, 20 or greater lots) 24 weeks
*Lead-times are longer in NJ. See the New Jersey Customer Guide for Electrical Service for estimated timelines. -
How can I request streetlights or outdoor area lights?
To request lighting installation, call our Customer Care Center and a team member will assist you.
You will need to provide the following information:
- Name
- Address
- Account Number
- Location of Lighting
- Type of Lighting Needed
If you are experiencing streetlight or outdoor area lighting issues, please report your lighting problem online.
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How do I request removal of temporary or permanent from my property?
Requests for removal of electric facilities – meters, wires, lines, etc. – can be made through our Contact Us form. The request must be made in writing by someone authorized to make the request and who can provide ownership paperwork, such as the owner, POA or city.
When submitting the form, select "Customer Service" under topic and include the following information:
- Service Address
- Requestor's Name
- Contact Phone
- Equipment to be Removed
Stop Service
To turn off electric service to your service address, go to Stop Service. - I'm moving. How can I open or close my account?
- How do I request more information about underground development?
- What if my property is on a New Jersey Flood Zone?
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How can I stay safe when working around electricity?
Contractors working near electrical equipment must follow all applicable safety requirements, job briefings and site‑specific controls. Only qualified personnel may perform work on or near electrical infrastructure, and all posted warnings, barriers and instructions must be followed at all times to prevent incidents.
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Where can I find information about real estate considerations related to high-voltage power lines?
You can find details about property ownership, transmission line easements, rights‑of‑way and other real estate matters related to high‑voltage power lines on our Real Estate Matters page.
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What if I have more questions?
For answers to more common questions about requesting electrical service, view our Frequently Asked Questions brochure. The brochure is broken down into: