Whether because of car-pole accidents or forces of nature such as high winds, lightning, or winter storms, there are times when your power goes out. When an outage happens, our service crews - and employees who support them - do their best to restore power as soon as possible.

What to Do When You Experience a Power Outage

Reporting your outage helps us pinpoint damage and restore power more quickly. You can do this several ways:

Our Storm Restoration Process

FirstEnergy's operating companies begin preparing for potential outages long before severe weather hits.

Important Safety Reminders

Touching a live power line can cause serious injury or death. You can't tell by looking whether a line is "hot" or not.

Preparing for Outages and Managing Through Them

Prepare for power outages before they happen by reviewing these tips:

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