Billing & Payment Options
Need Help Paying? Find the Right Fit for You
The right payment option can make managing your electric bill easier. Whether you want more predictable monthly payments, need extra time to pay or are looking for financial assistance programs, we're here to connect you with solutions that fit your needs.
Select your state to view your options
Payment Options Overview
| Installment Plan | Budget Billing (Equal Payment Plan) | Payment Assistance | |
|---|---|---|---|
|
What it Does |
Breaks a past‑due balance into smaller monthly payments. |
Spreads out energy costs evenly across the year. |
Provides bill assistance to help keep your account current and avoid service disconnection. |
|
Best For |
If you’re unable to pay your bill in full and need time to catch up. |
A more predictable monthly bill that avoids seasonal spikes due to higher usage. |
If you’re struggling to pay your electric bill due to a hardship and need extra support. |
|
How it Works |
If eligible, we'll work with you to create a payment schedule and terms that fit your needs while helping you stay current on future bills. |
A monthly amount is set based on your annual usage. The amount is reviewed throughout the year to account for your actual usage, with an annual true-up. |
Apply for programs like energy assistance, grants or flexible arrangements. |
|
Impact on Bills |
Adds monthly charges from your installment plan to your regular bill until your past-due amount is paid in full. |
Monthly amount stays steady until each review period. Your monthly amount could be adjusted higher or lower depending on your actual usage. |
May help lower your bill, reduce a past-due balance or decrease future energy costs through energy-saving improvements. |
|
How to Enroll |
You must qualify for an installment plan. If you recently were on an installment plan, you may not be eligible for another. Log in to determine if you are eligible. |
Equal Payment Plan is available in Ohio, Pennsylvania, New Jersey and New York. |
Availability dependent on location, household size and income. |
-
Installment Plan
-
What it Does
Breaks a past‑due balance into smaller monthly payments.
-
Best For
If you’re unable to pay your bill in full and need time to catch up.
-
How it Works
If eligible, we'll work with you to create a payment schedule and terms that fit your needs while helping you stay current on future bills.
-
Impact on Bills
Adds monthly charges from your installment plan to your regular bill until your past-due amount is paid in full.
-
You must qualify for an installment plan. If you recently were on an installment plan, you may not be eligible for another. Log in to determine if you are eligible.
-
-
Budget Billing (Equal Payment Plan)
-
What it Does
Spreads out energy costs evenly across the year.
-
Best For
A more predictable monthly bill that avoids seasonal spikes due to higher usage.
-
How it Works
A monthly amount is set based on your annual usage. The amount is reviewed throughout the year to account for your actual usage, with an annual true-up.
-
Impact on Bills
Monthly amount stays steady until each review period. Your monthly amount could be adjusted higher or lower depending on your actual usage.
-
Equal Payment Plan is available in Ohio, Pennsylvania, New Jersey and New York.
-
-
Payment Assistance
-
What it Does
Provides bill assistance to help keep your account current and avoid service disconnection.
-
Best For
If you’re struggling to pay your electric bill due to a hardship and need extra support.
-
How it Works
Apply for programs like energy assistance, grants or flexible arrangements.
-
Impact on Bills
May help lower your bill, reduce a past-due balance or decrease future energy costs through energy-saving improvements.
-
Availability dependent on location, household size and income.
-
Payment Options Overview
| Installment Plan | Budget Billing (Average Payment Plan) | Payment Assistance | |
|---|---|---|---|
|
What it Does |
Breaks a past‑due balance into smaller monthly payments. |
Spreads out energy costs evenly across the year. |
Provides bill assistance to help keep your account current and avoid service disconnection. |
|
Best For |
If you’re unable to pay your bill in full and need time to catch up. |
A more predictable monthly bill that avoids seasonal spikes due to higher usage. |
If you’re struggling to pay your electric bill due to a hardship and need extra support. |
|
How it Works |
If eligible, we'll work with you to create a payment schedule and terms that fit your needs while helping you stay current on future bills. |
A monthly amount is set based on the most recent 12 months of usage, updated monthly. |
Apply for programs like energy assistance, grants or flexible arrangements. |
|
Impact on Bills |
Adds monthly charges from your installment plan to your regular bill until your past-due amount is paid in full. |
While your monthly amount may vary slightly, you’ll avoid seasonal spikes when energy use is typically highest. |
May help lower your bill, reduce a past-due balance or decrease future energy costs through energy-saving improvements. |
|
How to Enroll |
You must qualify for an installment plan. If you recently were on an installment plan, you may not be eligible for another. Log in to determine if you are eligible. |
Average Payment Plan is available in Maryland and West Virginia. |
Availability dependent on location, household size and income. |
-
Installment Plan
-
What it Does
Breaks a past‑due balance into smaller monthly payments.
-
Best For
If you’re unable to pay your bill in full and need time to catch up.
-
How it Works
If eligible, we'll work with you to create a payment schedule and terms that fit your needs while helping you stay current on future bills.
-
Impact on Bills
Adds monthly charges from your installment plan to your regular bill until your past-due amount is paid in full.
-
You must qualify for an installment plan. If you recently were on an installment plan, you may not be eligible for another. Log in to determine if you are eligible.
-
-
Budget Billing (Average Payment Plan)
-
What it Does
Spreads out energy costs evenly across the year.
-
Best For
A more predictable monthly bill that avoids seasonal spikes due to higher usage.
-
How it Works
A monthly amount is set based on the most recent 12 months of usage, updated monthly.
-
Impact on Bills
While your monthly amount may vary slightly, you’ll avoid seasonal spikes when energy use is typically highest.
-
Average Payment Plan is available in Maryland and West Virginia.
-
-
Payment Assistance
-
What it Does
Provides bill assistance to help keep your account current and avoid service disconnection.
-
Best For
If you’re struggling to pay your electric bill due to a hardship and need extra support.
-
How it Works
Apply for programs like energy assistance, grants or flexible arrangements.
-
Impact on Bills
May help lower your bill, reduce a past-due balance or decrease future energy costs through energy-saving improvements.
-
Availability dependent on location, household size and income.
-