Billing & Payment Options

Payment Methods

  • Ways to Pay
    View a summary of the various methods by which a customer can pay their bill, including online, phone, payment agencies, and mail.
  • One-Time Bank Account Payment
    Pay your electric bill anytime using your bank account online or by phone.
  • One-Time Credit Card Payment
    Pay your electric bill anytime with your credit or debit card online or by phone. Service fees will apply.
  • AutoPay Bank Account Program
    Pay your electric bill using automatic monthly withdrawal from your bank account.
  • AutoPay Credit Card Program
    Have your electric bill automatically charged each month to your credit or debit card.
  • Guest Payment
    Pay online quickly and easily with bank draft, debit/credit cards*, Apple Pay®*,  Google Pay®, Venmo* and PayPal*.  *Service fees will apply.
  • Pay in Person (Authorized Payment Agents)
    Find a convenient, authorized payment location where you can make a payment. Service fees may apply.
  • Pay by Phone
    Use our automated phone system to pay your bill at any time. Service fees may apply.
  • Pay by Mail
    Find your operating company's address to send your payment.

Payment Plans

  • Equal Payment Plan (Budget Billing)
    Make uniform bill payments to help avoid seasonal fluctuation of payment amounts.  Available in Ohio, Pennsylvania, New Jersey and New York.
  • Average Payment Plan (Budget Billing) 
    For residential customers who wish to level out their bill payments.  Available in Maryland and West Virginia.
  • Installment Plan
    Keep your account current with affordable installments to be paid with your monthly bill.  Login required to see if you are eligible online.
  • Assistance and Service Programs
    There are a variety of programs that are available to help you pay your bill.

Billing Information

Deposits & Refunds

  • Security Deposits
    Review our security deposit policies based on the part of our service territory to which you are moving.
  • Credit Refunds
    See how credit refunds are handled.