Billing & Payment Options
- Ways to pay
View a summary of the various methods by which a customer can pay their bill, including online, phone, payment agencies, and mail.
- One-time bank draft payment
Pay your electric bill anytime using your bank account online or by phone.
- One-time credit card payment
Pay your electric bill anytime with your credit or debit card online or by phone. Service fees will apply.
- Direct debit payment (checkless)
Pay your electric bill using automatic monthly withdrawal from your bank account.
- Automatic credit card payments
Have your electric bill automatically charged each month to your credit or debit card.
- Guest payment - one-time credit card or debit card payment
Pay online quickly and easily with your credit or debit card without having to register online or login. Service fees will apply.
- Pay in person (authorized payment agents)
Find a convenient, authorized payment location where you can make a payment. Service fees may apply.
- Pay by phone
Use our automated phone system to pay your bill at any time. Service fees may apply.
- Pay by mail
Find your operating company's address to send your payment.
- Security deposits
Review our security deposit policies based on the part of our service territory to which you are moving.
- Credit refunds
See how credit refunds are handled.
- Equal payment plan
Make uniform bill payments to help avoid seasonal fluctuation of payment amounts. Available in Ohio, Pennsylvania, New Jersey and New York.
- Average payment plan
For residential customers who wish to level out their bill payments. Available in Maryland and West Virginia.
- Installment plan
Keep your account current with affordable installments to be paid with your monthly bill. Login required to see if you are eligible online.
- Assistance and service programs
There are a variety of programs that are available to help you pay your bill.
- eBill electronic billing
Receive and view your bill online (paperless billing).
- Understand your bill
Review the aspects of your electric bill.
- Rates and tariffs
Tariffs provide schedules of rates charged for the electric services.
- Bill inserts
Important information about your electric service as well as valuable product and service offers.
- Bill explanation of terms
The explanation of terms on your electric bill.
- Meter reading
Knowing when your meter is scheduled to be read helps you plan.