What to Expect

  • Login or Create Account

    Log in with your username and password, enter your account number and ZIP Code or if you are a new customer, provide your new ZIP Code to see if you are in our service territory.

    FirstEnergy's Service Territory

  • New Address

    Enter your new service address.  

  • Billing & Service

    Choose your move-in date, pay a security deposit (if applicable) and provide your contact information. New customers may be asked to provide their Social Security Number, Tax ID, photo ID or proof of ownership.

    Security Deposit Information

  • eBill & Online Registration

    Create an online account and consider enrolling in eBill which will allow you to view your bill online.

    Online Terms and Conditions

    Learn More About eBill

  • Review & Submit

    Ensure your information is correct including move-in date, service address, and contact information prior to submitting your request.

Frequently Asked Questions
Ready to Get Started?

Our Move-In Survey will walk you through the process to schedule the date to start service at your new address.

Start Service

  • Log In or Quick Access

    Log in or enter your account number and ZIP Code to begin.

  • Stop Service

    End service at your current location before you begin the move-in process.

  • Begin Move-In Process

    Continue to Move-In by entering the address and contact information for your new location.

  • Billing & Services

    Enter your account information, select your payment options, and enroll in eBill.

  • Review & Submit

    Ensure your information is correct including move-in date, service address, and contact information prior to submitting your request.

Frequently Asked Questions
Ready to Get Started?


During the Move-In process, you will be prompted to go to Move Out to schedule the date to stop your current electric service and go to Move In to request the date to start service at your new address.

Transfer Service

  • Log In or Quick Access

    Log in or enter your account number and ZIP Code to begin.

  • Contact Info & Date

    Provide your contact info, move-out date, and mailing address for your final bill.

  • Review & Submit

    Ensure your information is correct including your contact information, move-date, final bill address prior to submitting your request.

Frequently Asked Questions
Ready to Get Started?

Our Stop Service Survey will walk you through the process to end service at your current location.

Stop Service

Last Modified: November 15, 2022