What to Expect
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Start Service
For existing, previous, or new residents to the FirstEnergy territory, new construction homes, and new businesses.
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Manage/Transfer Service
Transfer your electric service from one location to another within our territory.
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Stop Service
Turn off electricity or remove your electric account from a location.
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Login or Create Account
Log in with your username and password, enter your account number and ZIP Code or if you are a new customer, provide your new ZIP Code to see if you are in our service territory.
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New Address
Enter your new service address.
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Billing & Service
Choose your move-in date, pay a security deposit (if applicable) and provide your contact information. New customers may be asked to provide their Social Security Number, Tax ID, photo ID or proof of ownership.
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eBill & Online Registration
Create an online account and consider enrolling in eBill which will allow you to view your bill online.
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Review & Submit
Ensure your information is correct including move-in date, service address, and contact information prior to submitting your request.
Frequently Asked Questions
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What do I need to complete my moving request?
You will need the following information for your Start Service request.
- Name of account holder
- Service address
- Primary phone number
- Alternate phone number
- Mailing address
- Move-in date (date service should begin)
- Meter number or current occupant's name (optional)
- Social Security Number (if you are a new customer)
Note: A security deposit may be required prior to starting service.
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When should I complete my moving request?
When you move into an area served by one of FirstEnergy's operating companies, one of the first things you'll want to do is to sign up to start electric service.
We may require a minimum of two business days for us to process your service request using this form. FirstEnergy will reply via email to confirm our ability to meet the turn-on date requested. If you would like your service request processed sooner, please call our Contact Center instead of using this form.
Note: A security deposit may be required prior to starting service.
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What if my move-in date changes?
If your move-in date needs to be changed, please contact us as soon as your can. It's not likely, but if for any reason we are unable to turn on service for the day you requested, we will contact you in advance.
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How do I transfer the account to me from the previous owner/tenant?
The current occupant's account will not be transfered to you. Each customer has a separate account that will be assigned to you after the move-in process is completed either online or by phone.
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Am I able to select an alternate supplier?
Yes, you are able to select an alternate supplier for your electric account. For more information, please go to Customer Choice and select your state for more information.
Ready to Get Started?
Our Move-In Survey will walk you through the process to schedule the date to start service at your new address.
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Log In or Quick Access
Log in or enter your account number and ZIP Code to begin.
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Stop Service
End service at your current location before you begin the move-in process.
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Begin Move-In Process
Continue to Move-In by entering the address and contact information for your new location.
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Billing & Services
Enter your account information, select your payment options, and enroll in eBill.
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Review & Submit
Ensure your information is correct including move-in date, service address, and contact information prior to submitting your request.
Frequently Asked Questions
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Am I able to transfer my service?
During the transfer process online, you will be prompted to move out prior to starting new service. You can also call our Contact Center for assistance.
Please call at least three days in advance (two days in New Jersey) to schedule your service transfer and have the following information ready when you either complete the request online or if you call.
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What do I need to complete my transfer request?
You will need the following information to transfer your service.
Move Out (Stop Service)
- Account number
- Service address
- Contact phone number
- Move-out date (date service should be turned off)
- Mailing address
Move In (Start Service)
- Name of account holder
- Service address
- Primary phone number
- Alternate phone number
- Mailing address
- Move-in date (date service should begin)
- Meter number or current occupant's name (optional)
Ready to Get Started?
During the Move-In process, you will be prompted to go to Move Out to schedule the date to stop your current electric service and go to Move In to request the date to start service at your new address.
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Log In or Quick Access
Log in or enter your account number and ZIP Code to begin.
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Contact Info & Date
Provide your contact info, move-out date, and mailing address for your final bill.
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Review & Submit
Ensure your information is correct including your contact information, move-date, final bill address prior to submitting your request.
Frequently Asked Questions
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What do I need to stop my service?
The following information is needed to end your electric service.
- Account number
- Service address
- Contact phone number
- Move-out date (date service should be turned off)
- Mailing address
A forwarding address should be provided for final bills and other communications.
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When should I schedule my move-out request?
Typically, the first available move-out date will be at least one working day from the current date. The move-out date you select must be a company work date which typically excludes weekends and holidays. The online move-out form presents a calendar, which shows non-work dates as non- selectable. Additionally, a particular date might not be selectable if the company work schedule is already full for that date.
Be sure to verify that you will not need service on the date that you are requesting the shut off since the service could be shut off in the morning. If electricity will still be needed, you might want to change the shut-off date to the next business day.
Exceptions
Pennsylvania (Residential Only)
- Any remaining occupants residing at the move-out service address must be given at least ten (10) days notice prior to the turn-off. For this reason, the first available move-out date will be ten (10) days from today's date.
Ohio
- Some landlords may have contractual arrangements that require us to provide at least three (3) days advance notice of a turn-off. In these circumstances, the first available move-out date will be three (3) days from today's date.
- If everyone at the property is not moving out or if the request is made by an apartment manager or owner, the system will create a 10-day occupancy notice.
New Jersey
- A realtor or attorney may request service to be ended, in addition to a residence owner, renter, spouse, or relative.
- Any remaining occupants residing at the move-out service address must be given at least ten (10) days notice prior to the turn-off. For this reason, the first available move-out date will be ten (10) days from today's date.
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What if my moving date changes and I need to delay my stop service date?
If you need to change your move-out date for any reason, please Contact Us as soon as possible.
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Who can submit a stop service request?
A move-out request can be submitted by the residence owner, renter, spouse, or relative.
Ready to Get Started?
Our Stop Service Survey will walk you through the process to end service at your current location.