Outage Help

Power outages, like many things in life, are rarely predictable. Uncontrollable events like severe weather and vehicle accidents are common causes of outages. If your power does go out, our crews will work to restore it as quickly and safely as possible. 


  • How to Report a Power Outage and Stay Informed

    We may not know you are without power. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it.

    Online Sources

    Online (Optimized for smart-phone view)

    Reporting through messaging

    Text Messaging

    • To report an outage: Text OUT to 544487 (LIGHTS).
    • If you’re not enrolled in text messaging, text REG to 544487 to get started.
    • To receive the latest update for your reported outage: Text STAT to 544487.


    To report an outage call 1-888-LIGHTSS (1-888-544-4877).

    Disability Services


    Customers with a communication disability can report an outage using the appropriate TTY/TDD relay serviceour online form or text messaging.

  • Safely Manage Through an Outage
    Safety tips

    Safety Tips

    prepare for outage

    Prepare for Outages

    Medical Support

    If any member of your household depends on electrically operated life-support equipment, please contact us. We will send you a form that must be completed and signed by your physician every year to verify that you have life-support equipment.

    When we receive your completed form, we will add your name to our Critical Care list. The list will be used during a power outage to contact all Critical Care customers by telephone if the outage may affect their electric service for more than 24 hours.

    In addition, the list will be provided to county and municipal Offices of Emergency Management. There is no charge for this service.

    In the event of a power outage, it's important that life-support customers have a contingency plan, such as a battery backup. We cannot guarantee faster power restoration for customers with medial needs.

  • Staying Informed During Major Storms

    Major Outage Information

    When a significant storm is likely to impact a large portion of our service area, you can count on us to share weather warnings, safety information and restoration updates through the following channels: