Updates on the March 2018 Winter Storms
For the most recent outage numbers and available estimated restoration times, visit our outage maps.
- Select your state from the menu
- Click the icon near your location
- To view total outages by state or community click the menu button on the upper left side of the screen, then select outages by community
Operating Company Updates
JCP&L has restored service to 528,000 customers following two back-to-back severe winter storms with heavy, wet snow and strong winds that resulted in widespread power outages. The restoration process was a massive undertaking, involving:
- Replacing more than 700 poles and 1,800 spans of wire
- Opening more than 2,300 roads closed to down trees and wires
- Setting up four staging sites in Essex, Hunterdon, Morris and Sussex counties
More than 6,200 line workers, hazard responders and assessors, forestry crews, job dispatchers, and electrical contractors were part of a small army that worked continuously to restore power to JCP&L customers following the damaging winter events. JCP&L personnel and outside line crews from as far as Louisiana, Texas and Michigan worked around the clock in 16-hour shifts to safely restore power.
For earlier updates, please refer to our news releases, listed below.
Met-Ed restored power to nearly 250,000 customers in the wake of two massive winter storms earlier this month. Met-Ed was assisted by contractors and mutual assistance crews from 14 states -- traveling from as far away as Louisiana. These additional crews contributed to a total response force of more than 2,200 personnel – including more than 1,000 line workers, working to restore service to customers.
"We know it's frustrating to be without power for an extended period and we want to thank our customers for their support throughout this process," Ed Shuttleworth, regional president of Met-Ed.
For earlier updates, please refer to our news releases, listed below.
- March 12, 2018 - JCP&L Continuing Repairs in Hardest-Hit Areas Following Severe Winter Storms
- March 11, 2018 - More than 6,200 Utility Personnel Help JCP&L Restore Customers Following Severe Winter Storms
- March 10, 2018 - JCP&L Expects to Restore Customers from First Winter Storm by Late Tonight
- March 9, 2018 - JCP&L Establishes Estimated Restoration Times; Expects all Outages from First Winter Storm Restored by Late Saturday
- March 9, 2018 - Met-Ed Crews Focused on Completing Restoration by Late Friday Evening
- March 8, 2018 - More than 1,000 Met-Ed Line Workers Restoring Remaining Customers Around the Clock Following Second Major Winter Storm
- March 8, 2018 - JCP&L Remains Focused on Restoring Longest-Duration Outages
- March 7, 2018 - Met-Ed Makes Significant Progress Overnight, Restoring an Additional 7,000 Customers Following Severe Winter Storm
- March 7, 2018 - JCP&L Continuing Massive Restoration Effort as New, Powerful Storm Impacts New Jersey
- March 6, 2018 - Met-Ed Restoring Major Power Lines Following Severe Winter Storm
- March 6, 2018 - JCP&L Makes Significant Progress Overnight Restoring Power to Remaining New Jersey Customers Affected by Winter Storm
- March 5, 2018 - Met-Ed Line Crews and Other Personnel Continue to Make Repairs Following Severe Winter Storm
- March 5, 2018 - JCP&L Line Crews and Other Personnel Continue to Make Repairs in Northern New Jersey Following Severe Winter Storm
- March 4, 2018 - Met-Ed Continues to Make Repairs to System Following Devastating Winter Storm that Impacted Entire Mid-Atlantic and New England Region
- March 4, 2018 - JCP&L Continues to Make Repairs to System Following Devastating Winter Storm that Impacted Entire Mid-Atlantic and New England Region
- March 3, 2018 - Service Restored to More Than 75,000 JCP&L Customers Following Winter Storm
- March 1, 2018 - FirstEnergy Utilities Prepare for Winter Storm Forecast to Impact the Region Beginning Today
The tips below can help you plan for the possibility of electric service interruptions and help ensure your safety.
When major storms are forecast for our service areas, we will provide updates on our storm preparation efforts, current outages and our restoration process on this page, as well as in our releases to the news media and on social media.
Preparation and safety
What to do if you lose power
Severe weather can cause power outages. Follow these tips to be prepared for outages before they happen:
- Light. Keep a flashlight and extra batteries handy. Use care when burning candles; open flames are a dangerous fire hazard.
- Warmth. Have extra blankets or a sleeping bag for each person. Do not use gas stoves, grills or other open-flame appliances as a heat source. They could cause deadly carbon monoxide gas could build up in your home.
- Water. If you have a water well and pump, keep an emergency supply of bottled water.
- Food. If your home has an electric range, stock an emergency supply of convenience foods that do not require cooking.
- News and information. Keep a battery-powered radio with extra batteries on hand. You can:
- view current outages on our 24/7 Power Center outage maps on a smartphone,
- follow us on social media for updates during significant storms,
- or get updates on outages you reported via text message or email - learn more about this service here.
- Means of communication. While a cell phone will work as long as its battery is charged and the nearest cell tower has power or backup power, many cordless land-line telephones require a plug-in power source to operate, and may not work if a power outage occurs. You may want to keep a plain, hard-wired telephone handy to report your power outage (888-544-4877) or to call for help in an emergency. These phones operate on power delivered through the phone line.
When severe weather is forecast, we ensure our call centers are fully staffed. If you lose power, call 1-888-LIGHTSS (1-888-544-4877) to report your outage or report it online or via text messaging. Outage information is also available on our 24/7 Power Center Maps.
Immediately report downed wires to 1-888-LIGHTSS (888-544-4877) or your local police or fire department. Never go near a downed power line, even if you think it's no longer carrying electricity.
Our meteorologists carefully monitor developing weather systems, and we mobilize linemen, contractors, forestry workers and other support staff before severe weather strikes. These individuals are then dispatched appropriately to the hardest-hit areas. More information about how we prepare for storms is available in this video.
Our restoration process is designed to restore power safely and efficiently for affected customers. The priority for restoration starts with emergency services, including hospitals, police, fire and first aid. Priority is also given to circuits serving the largest number of customers, followed by restoration of service to individual homes.
- Call 1-888-LIGHTSS (1-888-544-4877) to report outages immediately, or report online or via text messaging. Our call centers will be fully staffed. The more people who call, the faster we can pinpoint the location where crews must be sent for repairs.
- Immediately report downed wires to 888-544-4877 or your local police or fire department. Never go near a downed power line, even if you think it's no longer carrying electricity.
- Stay more than 30 feet away from downed power lines, don't walk or drive near or over a downed line, and watch out for anything touching the line. If a wire falls on a vehicle, passengers should stay inside until help arrives.
- Keep children and pets away from any wires.
- Unplug appliances like refrigerators and freezers, and sensitive electronic equipment like TVs and computers, so that they won't overload when power is restored.
- When operating a generator, always disconnect the power coming into your home. Otherwise, power from your generator could be sent back onto the utility lines, creating a hazardous situation for utility workers. The proper generator should be selected and installed by a qualified electrician.
- Stay out of flooded basements, even if the power is off. Stay away from the breaker box if it's in a flooded basement.
Emergency power generators offer an option for customers needing or wanting uninterrupted service. However, to ensure the safety of the home's occupants as well as that of utility company employees who may be working on power lines in the area, the proper generator should be selected and installed by a qualified electrician. When operating a generator, always disconnect the power coming into your home. Otherwise, power from your generator could be sent back onto the utility lines, creating a hazardous situation for utility workers.