Program Availability

Important Information

Customers with a household income level of 300% or below federal poverty income guidelines are considered protected customers and are eligible for special payment assistance.  Protected customers may not be subject to service disconnection until March 31, 2021, as long as they contact us to provide household income information, enter into a payment arrangement, and apply for all eligible assistance programs.  Disconnection activity will proceed for those customers who do not take action.

To determine your Federal Poverty Level (FPL), please see the chart below.  You will need to know the number of people and the annual/monthly income within your household.  If you are eligible to be protected and/or need payment assistance, contact us to provide the required information.

  PA COVID Annual Income PA COVID Monthly Income
Household Size 300% of FPL 300% of FPL
1

$38,280

$3,190
2

$51,720

$4,310
3

$65,160

$5,430
4

$78,600

$6,550
5

$92,040

$7,670
6

$105,480

$8,790
7

$118,920

$9,910
8

$132,360

$11,030
Each Additional

$13,440

$1,120
OK

Number Of People In Household

The number of people in your household includes anyone living in the home on a full-time basis. This would include adults and children who are not renters. The following people are NOT considered household members:

  • Persons who are maintaining their living arrangements temporarily for a reason such as a visit, vacation or education.
  • Those in the military, away at college, in a nursing home or a rehabilitation facility, or incarcerated in a correctional facility.
    (Exception: If the household has access to a family member’s military income, it does count towards the household income and the individual is counted as a member of the household.)

Yearly Household Income Before Taxes

Maximum yearly household income before taxes includes:

  • All sources of income including salaries, wages, child support, SSI, SS and SS Disability, Public Assistance, Workers Compensation, unemployment, pensions, etc.
  • Any money earned by a spouse, parent, or any other person 18 years old or over, permanently residing in the home.
  • The income of those students who live at home while attending school. However, do not count their income if the student is away at college or other post-secondary education institution.
  • Military income, if the household has access to a family member’s military income.

Search Eligibility Programs

To explore which assistance programs might be available to you, select the number of people in your household, yearly income before taxes, state and operating company.*

*This information is for reference purposes only and does not verify eligibility for any program.
Visit the program site for more information or to apply.