Program Availability

Service Disconnections to Resume

We continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. Plans are being made to resume field operations, including service disconnections.  Please click your state below to see more state specific information.

Selecting your state will provide specific service disconnections dates, outside assistance agencies available in your area, field collection activities, and payment arrangements.

 Ohio     Pennsylvania     New Jersey     Maryland     West Virginia     New York  

  Service Disconnections to Resume no Sooner than October 5, 2020

In Ohio, we will restart service terminations no sooner than October 5, 2020. If the termination date on your disconnection notice is on or after October 5, 2020, your service may be terminated for non-payment. These notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary. When disconnection activities resume, all normal collections practices will also resume including payment plan options, requirements for reconnections, and late payment charges.

Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available. Arrangements made prior to October 5, 2020, will not interfere with any future payment options customers may choose.

Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.

Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.

OK
  Service Disconnections

In Pennsylvania, we continue to find ways to assist customers during the coronavirus pandemic and its aftereffects.  We have suspended disconnects for non-payment until further notice and will comply with any state orders to postpone these activities as long as necessary.  

Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available.  Arrangements made prior to resuming disconnections for non-payment will not interfere with any future payment options customers may choose.

Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.

Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.

OK
  Service Disconnections to Resume October 15, 2020

In New Jersey, we will restart service terminations on October 15, 2020.  If the termination date on your disconnection notice is on or after October 15, 2020, your service may be terminated for non-payment. These notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary.  After disconnection activities have resumed, all normal collections practices will also resume including payment plan options and requirements for reconnections.

Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available.  Arrangements made prior to October 15, 2020 will not interfere with any future payment options customers may choose.

Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.

Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.

OK
  Service Disconnections 

In Maryland, we continue to find ways to assist customers during the coronavirus pandemic and its aftereffects.

Residential
Potomac Edison will resume disconnects for non-payment no sooner than November 15, 2020.

Nonresidential
Potomac Edison will resume disconnects for non-payment no sooner than October 1, 2020.

Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available.  

Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.

Field Personnel
Field personnel in the community will be performing customer outreach activities, follow proper safety measures and take necessary precautions against the spread of COVID-19. 

OK
  Service Disconnections to Resume 

In West Virginia, we will restart service terminations on October 1, 2020, for residential customers and September 15, 2020, for nonresidential customers. Disconnection notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary.

Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange a payment plan and request information on potential assistance programs to avoid termination. Customers are urged to contact us while enhanced payment arrangements are still available. 

Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.

Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.

OK
  Service Disconnections to Resume

In New York, we will restart service terminations on October 5, 2020. If the termination date on your disconnection notice is on or after October 5, 2020, your service may be terminated for non-payment. These notices can be used as proof of situation by agencies who provide financial support to assist with bills. We will comply with any state orders to postpone these activities as long as necessary. After disconnection activities have resumed, all normal collections practices will also resume including payment plan options and requirements for reconnections.

Payment Arrangements
Customers who are having difficulty paying their bills should call us to arrange or restructure a payment plan and request information on potential assistance programs. Customers are urged to contact us while enhanced payment arrangements are available with no requirement of a down payment, late fees, or penalties. Arrangements made prior to October 5, 2020, will not interfere with any future payment options customers may choose.

Assistance Programs
For information about assistance programs for which residential customers may be eligible, please visit Assistance Programs.

Field Personnel
Field personnel in the community performing collection activities will be following proper safety measures and take necessary precautions against the spread of COVID-19.

OK
Search Eligibility Programs

To explore which assistance programs might be available to you, select the number of people in your household, yearly income before taxes, state and operating company.

The number of people in your household includes anyone living in the home on a full-time basis. This would include adults and children who are not renters. The following people are NOT considered household members:

  • Persons who are maintaining their living arrangements temporarily for a reason such as a visit, vacation or education.
  • Those in the military, away at college, in a nursing home or a rehabilitation facility, or incarcerated in a correctional facility.
    (Exception: If the household has access to a family member’s military income, it does count towards the household income and the individual is counted as a member of the household.)

Maximum yearly household income before taxes includes:

  • All sources of income including salaries, wages, child support, SSI, SS and SS Disability, Public Assistance, Workers Compensation, unemployment, pensions, etc.
  • Any money earned by a spouse, parent, or any other person 18 years old or over, permanently residing in the home.
  • The income of those students who live at home while attending school. However, do not count their income if the student is away at college or other post-secondary education institution.
  • Military income, if the household has access to a family member’s military income.