Streetlight or Outdoor Area Light Problem
Streetlight Problem
A streetlight is supported by a lamppost or pole, on a street, road, or public area.
Outdoor Area Light Problem
An outdoor area light is lighting on a customer's property or private community, maintained by FirstEnergy and leased to the customer. You can only report a problem with an outdoor area light if it is on your property.
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How to Tell the Difference Between a Streetlight and an Outdoor Area Light
Streetlights
A streetlight is mounted on a lamppost or pole and provides illumination for streets, roads, and public areas, enhancing visibility for public routes in communities. Issues with streetlights can be reported with or without a FirstEnergy account, providing details and the location of the affected light.
Common Streetlight examples:
Outdoor Area Lights
Outdoor area lights are installed on a customer's property or within private gated communities (HOAs) and are serviced by the utility company and leased to the customer. Problems with an outdoor area light can only be reported by the ratepayer for that light.
Common Outdoor Area Light Examples:
