My Outage Information
To view personalized information about your outage, please sign in with one of the following options. If you are currently experiencing an outage and have not yet reported it, please do so here.
Account Log In
Log in to your account to view information about your outage.
For help managing your online account like resetting your password, you'll be redirected to our third party partner, Aure B2C.
In order to provide you with the best possible experience we've implemented a new Log In portal with enhanced security to help protect your account.
Phone Number
Enter the phone number associated with the outage address.
Address
Enter the address of your outage, or use GPS to determine your location.
Please confirm we found the correct address
Use Suggested Address
FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. To keep power flowing, our crews prepare for potential outages long before they happen. If you should lose power, these tips and resources can help you manage while our crews work to restore service.
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How to Report a Power Outage and Stay Informed
We may not know you are without power. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it.
Online (Optimized for Smartphones)
- Log into your account, use your phone number or enter your address to Report Your Outage Online.
- Log into your online account above to view the status of your reported outage.
- View current outages on our 24/7 Power Center Outage Maps.
- During significant storms, we will share updates on our Social Media Accounts.
Text Messaging
- To report an outage, text OUT to 544487 (LIGHTS).
- If you’re not enrolled in text messaging, text REG to 544487 to get started.
- To receive the latest update for your reported outage, text STAT to 544487.
Telephone
To report an outage call 1-888-LIGHTSS (1-888-544-4877).
Accessibility
Customers with a communication disability can report an outage using TTY/TDD Relay Service, Online Form or Text Messaging.
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Safely Manage Through an Outage
Safety Tips
- Stay safe around Downed Power Lines
- Operate a Backup Generator Safely
Prepare for Outages
- Prepare for an Outage before it happens
- View our Tips for Managing through a Power Outage to help you stay safe and informed.
Medical Support
If any member of your household depends on electrically operated life-support equipment, please Contact Us. We will send you a form that must be completed and signed by your physician every year to verify that you have life-support equipment.
When we receive your completed form, we will add your name to our Critical Care list. The list will be used during a power outage to contact all Critical Care customers by telephone if the outage may affect their electric service for more than 24 hours.
In addition, the list will be provided to county and municipal Offices of Emergency Management. There is no charge for this service.
In the event of a power outage, it's important that life-support customers have a contingency plan, such as a battery backup. We cannot guarantee faster power restoration for customers with medial needs.
