West Penn Power

Extended Due Date

If you are at least 60 years old or receive a Social Security or pension check, or if you receive disability assistance, we can extend your payment due date until after your check arrives.

Payment Arrangements

If conditions make it difficult to pay your electric bill on time, we can arrange affordable installments to be paid with your monthly bill.  Payment arrangements help maintain your electric service while you make payments more suited to your financial situation.

To Apply: 

• Log in to your account or register online to see if you are eligible for an installment plan or
• Contact West Penn Power via Email or call 800-686-0021

Third-Party Notification

Select a third party (a friend, relative, clergy, or social service agency) to be notified, along with yourself, if your electric service is about to be disconnected. The third party is not obligated to pay overdue bills but can remind you of pending disconnection and help you make payment arrangements.

Military Deferred Payment Program

This program is designed to assist customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or a part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed.

Customers who have switched to an alternative generation supplier may defer the charges paid to their supplier only if that supplier offers a deferred payment program. If your supplier does not offer a deferred payment program, the supplier charges must be paid each month.

Protection from Abuse Order (PFA)

A PFA is an order from the court that protects you and your children from your abuser. It is a civil order that you can request on your own behalf against a family or household member who is abusing you. This order may enable you to make special payment arrangements.

Learn more about Protection from Abuse Orders

Critical Care Program

The Critical Care Program identifies customers who use certain electrically operated life sustaining medical equipment in their home. The program helps customers - for whom a service interruption could be immediately life threatening or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages. Please call us if someone in your home uses this type of medical equipment.

Medical Certification

Customers with severe health problems may have a licensed physician, nurse practitioner, or physician assistant certify in writing that they, or a member of their household, are seriously ill or have been diagnosed with a medical condition which requires the continuation of service to treat the medical condition. The medical certification will postpone the termination of electric service for 30 days. The certification is designed to provide the customer with additional time to pay their past-due balance. The current bill must be paid while the medical certificate is in effect. The customer is still responsible for the past-due amount and will be given the opportunity to pay the balance in monthly installments.

• Billing and Payment Options
• Very Important Programs (VIP)
• Very Important Programs (VIP) - Spanish Version
• Pennsylvania Assistance Programs Chart Summary (English)
• Pennsylvania Assistance Programs Chart Summary (Spanish)
• Customer Rights & Obligations Brochure
• Pennsylvania Public Utility Commission*