Credit Refunds
Credit refunds are processed by a third-party vendor, North Lane. Refunds are sent by North Lane in the form of either a debit card or a check. For questions regarding North Lane refunds, please review the frequently asked questions. Credits are handled differently depending on the dollar amount, timing of the payment, account status, and state. For more information, select your state below or contact us.
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Ohio
Residential Customers
Credit refunds will be issued as a debit card.
Nonresidential Customer
Credit refunds will be issued as a check. -
Pennsylvania
Residential Customers
Credit refunds will be issued as a debit card.
Nonresidential Customer
Credit refunds will be issued as a check. -
New Jersey
Residential and Nonresidential Customers
Credit refunds will be issued as a check. -
Maryland
Residential Customers
Credit refunds will be issued as a debit card.
Nonresidential Customer
Credit refunds will be issued as a check. -
West Virginia
Residential Customers
Credit refunds will be issued as a debit card.
Nonresidential Customer
Credit refunds will be issued as a check. -
New York
Residential Customers
Credit refunds will be issued as a debit card.
Nonresidential Customer
Credit refunds will be issued as a check.