Contact Center

Outages

Power outages can be reported by one of the following ways:


Email

For general inquiries, please use our online Contact Us form.


Phone

To reach a Customer Service Representative who can help answer your questions, call one of our Contact Centers during office hours: Monday - Friday, 8:00 a.m. - 6:00 p.m.  Our Interactive Voice Response System (IVR) is available 24 hours, seven days a week. 

Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.

Operating Company Contact Number
Ohio Edison
1-800-633-4766
The Illuminating Company 1-800-589-3101
Toledo Edison
1-800-447-3333
Met-Ed 1-800-545-7741
Penelec 1-800-545-7741
Penn Power 1-800-720-3600
West Penn Power
1-800-686-0021
Jersey Central Power & Light
1-800-662-3115
Mon Power
1-800-686-0022
Potomac Edison
1-800-686-0011

Customers are able to complete the following tasks automatically through our IVR using keywords.

Keywords

Action

Power Outage Report an outage
Make a Payment Pay your bill
Billing Information Obtain billing and account information
Meter Reading Supply or obtain a meter reading

For a full listing of options, please call the Contact Center and listen to the entire menu before making your selection.

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Last Modified: July 19, 2017