Customer Care Center
Power outages can be reported by one of the following ways:
- Call 1-888-LIGHTSS (1-888-544-4877)
- Report outage online
- Text OUT on your mobile phone
(Registration is required using your 12-digit account number and ZIP Code.)
If you have a question or need assistance, email us using our online Contact Us form.
We have enhanced customers' self-service experience by enabling them to respond to the IVR in their own words for assistance. Our Natural Language Interactive Voice Response System (NL/IVR) is available 24 hours, seven days a week and enables customers to easily interact with the IVR. Click here for some common requests.
Our Customer Service Representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m.
Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.
|Operating Company||Contact Number|
|The Illuminating Company||1-800-589-3101|
|West Penn Power
|Jersey Central Power & Light
Natural Language Interactive Voice Response System (NL/IVR)
Customers are able to respond to the NL/IVR in their own words, rather than having to reply with specific words or phrases. Below are some common requests.
|Power Outage||Report an outage|
|Make a Payment||Pay your bill|
|Billing Information||Obtain billing and account information|
|Meter Reading||Supply or obtain a meter reading
|Customer Choice||FAQs, opt off request, and usage report|
|Smart Meter||Information about Smart Meter Programs|
|Payment Plans||Installment Plans and Promise to Pay|
|Shut Off Notice||Payment options to stop service disconnection|
|Start Service||Start your service|
|End Service||Stop your service|
|Transfer Service||Transfer your service from one address to another|
|FirstEnergy News||Obtain news releases, storm updates, and safety tips|