Contact Center

Outages

Power outages can be reported by one of the following ways:


Email

For general inquiries, please use our online Contact Us form.


Phone

We have enhanced customers' self-service experience by enabling them to respond to the IVR in their own words for assistance.  Our Natural Language Interactive Voice Response System (NL/IVR) is available 24 hours, seven days a week and enables customers to easily interact with the IVR.  Click here for some common requests.

Our Customer Service Representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m. 

Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.

Operating Company Contact Number
Ohio Edison
1-800-633-4766
The Illuminating Company 1-800-589-3101
Toledo Edison
1-800-447-3333
Met-Ed 1-800-545-7741
Penelec 1-800-545-7741
Penn Power 1-800-720-3600
West Penn Power
1-800-686-0021
Jersey Central Power & Light
1-800-662-3115
Mon Power
1-800-686-0022
Potomac Edison
1-800-686-0011

Customers are able to respond to the NL/IVR in their own words, rather than having to reply with specific words or phrases. Below are some common requests.  

Keywords

Action

Power Outage Report an outage
Make a Payment Pay your bill
Billing Information Obtain billing and account information
Meter Reading Supply or obtain a meter reading
Customer Choice FAQs, opt off request, and usage report
Smart Meter Information about Smart Meter Programs
Payment Plans Installment Plans and Promise to Pay 
Shut Off Notice Payment options to stop service disconnection
Start Service Start your service
End Service Stop your service
Transfer Service Transfer your service from one address to another
FirstEnergy News Obtain news releases, storm updates, and safety tips
OK

Survey for customer feedback

*By clicking this survey link, you are leaving FirstEnergy's website and entering a website maintained by Survey Monkey®, a vendor administering this survey on behalf of FirstEnergy.

Last Modified: July 17, 2019