Customer Care Center


Power outages can be reported by one of the following ways:


If you have a question or need assistance, email us using our online Contact Us form.

Contact Us

Automated Phone System

We have enhanced customers' self-service experience by enabling them to respond to the IVR in their own words for assistance.  Our Natural Language Interactive Voice Response System (NL/IVR) is available 24 hours, seven days a week and enables customers to easily interact with the IVR.  Click here for some common requests.

Our Customer Service Representatives are available Monday - Friday, 8:00 a.m. - 6:00 p.m. 

Customers with hearing or speech impairments - contact the Telecommunications Relay Service (TRS) at 711.

Operating Company Contact Number
Ohio Edison
The Illuminating Company 1-800-589-3101
Toledo Edison
Met-Ed 1-800-545-7741
Penelec 1-800-545-7741
Penn Power 1-800-720-3600
West Penn Power
Jersey Central Power & Light
Mon Power
Potomac Edison

Customers are able to respond to the NL/IVR in their own words, rather than having to reply with specific words or phrases. Below are some common requests.  



Power Outage Report an outage
Make a Payment Pay your bill
Billing Information Obtain billing and account information
Meter Reading Supply or obtain a meter reading
Customer Choice FAQs, opt off request, and usage report
Smart Meter Information about Smart Meter Programs
Payment Plans Installment Plans and Promise to Pay 
Shut Off Notice Payment options to stop service disconnection
Start Service Start your service
End Service Stop your service
Transfer Service Transfer your service from one address to another
FirstEnergy News Obtain news releases, storm updates, and safety tips

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