This page describes a variety of programs that can help when it comes to paying your electric bill, including convenient bill payment programs, ones with available funding to help pay your bills, and programs that address medical needs. You can scroll through this page, or select a link below to take you right to that section:
- Convenient ways to pay your bill
- Help paying your bill
- Special assistance programs - medical needs, notifications, weatherization and education
Bill Insert - VIP - Very Important Programs
Search this Web site for more information, or contact Met-Ed about the following programs:
- Online Bill Payment
You can pay your electric bill anytime - day or night, 365 days a year - through our operating company Web sites at www.firstenergycorp.com. Just register your account and follow the prompts. Your payment is safe, secure, and convenient. For more information on the variety of payment options, review this section.
- Checkless Payment Plan
Our Checkless Payment Plan automatically deducts your payment from your checking or savings account every month. You don't have to worry about writing checks, buying stamps, or losing your payment in the mail. Learn more
- Equal Payment Plan
Our Equal Payment Plan (EPP), which was previously called the Preferred Payment Plan, offers you the convenience of making consistent monthly payments and avoiding the normal seasonal highs and lows in your electric bills.
As an EPP customer, each month you are billed one-twelfth of your annual estimated usage. Your account will be reviewed after 8 months to determine if your payment amount should change to better reflect your actual usage. This automated review will evaluate the billing amounts for the previous 8 months to determine what your EPP amount should be. If the review results in a change to the EPP amount, you will get a message on your bill advising you of the new amount, which will become effective the following month. On the twelfth month of your payment plan year - your anniversary month - your amount due may be higher or lower than your usual EPP amount in order to bring your balance for the year to zero. Then your account is reviewed to ensure the appropriate payment amount for the new plan year.
There is no charge to be an EPP customer, but if you decide to return to standard billing, send us an e-mail message or call us. Learn more
- Extended Due Date
If you are at least 60 years old and receive a Social Security or pension check, or if you receive disability assistance, and your electric bill is usually due just before your monthly benefit check comes, we can extend your payment due date until after your check arrives.
- Extended Payment Plan
If conditions make it difficult to pay your electric bill on time, we can arrange an extended payment plan. This maintains service while you make payments more suited to your financial situation.
- Military Deferred Payment Program (1-800-962-0383)
This program is designed to assist customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed.
Customers who have switched to an alternative generation supplier may defer the charges paid to their supplier only if that supplier offers a deferred payment program. If a supplier does not offer a deferred payment program, the supplier charges must be paid each month.
Call the numbers associated with each program for further information:
- Customer Assistance Program (CAP 1-800-545-7741)
CAP helps residential customers maintain electric service and eliminate their past-due balance. CAP offers a reduced bill that is based on a percentage of income and debt forgiveness. Debt forgiveness credits are applied directly to participants' electric service accounts in recognition of payments that are made on time and paid in-full. The goals of CAP are to:
- Improve ability to make a payment
- Reduce consumption of electricity (eligible CAP customers must participate in WARM)
- Reduce electric account debt
CAP is administered by Human Services staff members and community-based organizations. There are household income requirements and other program qualifications.
- Customer Assistance & Referral Evaluation Services Program (CARES 1-800-207-9276)
CARES provides assistance on a short-term basis to payment-troubled residential customers. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs.
CARES is open to:
- Any customer 60 years of age or over
- A handicapped or disabled person
- A seriously ill person
- A family with a seriously ill family member who resides in the household.
- Dollar Energy Fund (www.dollarenergy.org or 1-888-282-6816, select option #4)
The Dollar Energy Fund is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. Program funding is provided by Met-Ed customers, company employees, and FirstEnergy shareholders. The distribution of funds is administered by community-based organizations throughout the Met-Ed service territory.
To make a contribution to the Dollar Energy Fund, please complete and return this contribution form.
To view and print this form, you need Adobe® Acrobat® Reader. Click here to download this free software.
- Low-Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded grant program administered by the Commonwealth of Pennsylvania through its network of local county assistance offices. LIHEAP provides customers help with paying winter heating bills, and occasionally summer cooling bills. LIHEAP funds may be used to pay an electric bill even if electricity is not the main source of heat. There are household income requirements for this program. LIHEAP has two components:
1) CASH provides a cash payment directly to the utility, to be applied toward bill reduction if certain guidelines are met.
2) CRISIS provides a grant to help avoid shut off of electric service, which resulted from over-due bills. This grant also can be used to restore service shut off during the winter months.
Contact Met-Ed about the following programs:
- Critical Customer Care Program
The Critical Customer Care Program identifies customers who use certain electrically operated life sustaining medical equipment in their home. The program helps customers - for whom a service interruption could be immediately life threatening, or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages. Please call us if someone in your home uses this type of medical equipment.
- Medical Certification
Customers with severe health problems may have a licensed physician certify that, for serious health reasons, service should not be disconnected for nonpayment.
- Third Party Notification
Select a third party (a friend, relative, clergy, or social service agency) to be notified, along with yourself, if your electric service is about to be disconnected. The third party is not obligated to pay overdue bills, but can remind you of pending disconnection and help you make payment arrangements.
- WARM Program (1-800-207-9276)
WARM is an energy conservation program for Met-Ed's low-income residential customers in Pennsylvania. The objective of the program is to help customers save energy and money by reducing their energy consumption. This is done by installing energy-saving home improvements in the home and by educating family members on ways to lower their electric usage. No payment is required for these installations/services.
Met-Ed works with community-based organizations and energy conservation contractors to provide these WARM Program services at no additional cost to eligible participants. There are household income requirements and other program qualifications. Learn more