Search for Assistance Programs

Number Of People In Household
The number of people in your household includes anyone living in the home on a full-time basis. This would include adults and children who are not renters. The following people are NOT considered household members:
- Persons who are maintaining their living arrangements temporarily for a reason such as a visit, vacation or education.
- Those in the military, away at college, in a nursing home or a rehabilitation facility, or incarcerated in a correctional facility.
(Exception: If the household has access to a family member’s military income, it does count towards the household income and the individual is counted as a member of the household.)
Yearly Household Income Before Taxes
Maximum yearly household income before taxes includes:
- All sources of income including salaries, wages, child support, SSI, SS and SS Disability, Public Assistance, Workers Compensation, unemployment, pensions, etc.
- Any money earned by a spouse, parent, or any other person 18 years old or over, permanently residing in the home.
- The income of those students who live at home while attending school. However, do not count their income if the student is away at college or other post-secondary education institution.
- Military income, if the household has access to a family member’s military income.
Search Eligibility Programs
If you are struggling to make ends meet, we have ways to help pay your home electric bill on time—and get the support you need. Use the search tool below to see the assistance programs for which you may be eligible.
To explore which assistance programs might be available to you, select the number of people in your household, yearly income before taxes, state and operating company.*
*This information is for reference purposes only and does not verify eligibility for any program.
Visit the program site for more information or to apply.
-
Payment Assistance Programs
Percentage of Income Payment Plan Plus (PIPP Plus)
The Percentage of Income Payment Plan Plus program – PIPP Plus – is Ohio’s income-based payment program that helps low-income households maintain gas and electric service. PIPP Plus allows you to pay a percentage of your household income instead of the actual amount of your bill.
Benefits
- Consistent Bills: Monthly payments based on a percentage of household income.
- Bill Credit: Monthly bill credit to pay the difference between the consumption charges and the PIPP payment
- Forgiveness Credit: Forgiveness credit for preprogram debt
How it Works
Customers enrolled in this program must pay a percentage of their household income - the PIPP Plus Amount - every month of the year. Customers who do not heat their homes with electricity will be required to pay five (5) percent of their gross monthly household income each month or $10 (whichever is more). Customers who heat their homes with electricity will be required to pay 10 percent of their gross monthly household income each month or $10 (whichever is more).
Customers who are no longer eligible for PIPP Plus because of their household income may participate in the PIPP Arrearage Crediting (PAC) plan. PAC helps customers pay off the amount in arrears that was deferred while enrolled in PIPP Plus.Eligibility Requirements
Eligible customers have a household income at or below 175% of the federal poverty level.
Apply Now
- Program open year-round
- Call the Ohio Department of Development (ODOD) at: 1-800-282-0880 or
- Visit: Apply for Ohio Energy Assistance Programs | Development*
What You Need
- A copy of your most recent utility bills
- A list of all household members:
- Birth dates
- Social Security numbers
- Proof of income for the last 30 days for each member (12 months preferred)
- Proof of citizenship or legal residency for all household members
More Information
View More
Pennsylvania Customer Assistance Program (PCAP)
PCAP helps residential customers maintain electric service and eliminate their past-due balance. The goal of this program is an affordable bill.
In PCAP, you may be eligible for one or more of the following:
- A monthly bill based on a percentage of income or actual usage, whichever is less. The percentage of income amount cannot be less than the required minimum of $12 (non-electric heating or $45 electric heating).
- An annual credit that pays the monthly bill charges that are greater than the percentage-of-income amount. Credits cannot exceed the annual limit unless an exemption is approved.
- Your pre-program account balance will be set aside for forgiveness with your first enrollment. Each time you pay a monthly PCAP bill, your preprogram balance will be reduced by 1/12th.
- No security deposits or late payment charges will be assessed, and any held deposit will be refunded to you
- Consideration for the WARM Program to improve the safety and comfort of your home at no cost to you
Notes:
- Applicants will be asked to provide household size and income information.
- You will receive notifications by mail and phone to recertify income eligibility periodically. Dollar Energy Fund may also send you a reminder, via text, that it is time to recertify.
Program Availability
- Open year-round
- Help Maintain Electric Service
Apply Now
Contact Dollar Energy Fund (DEF) for more information and to apply for PCAP.
Online: PA Bill Assist*
Phone: 888-282-6816
Fax: 412-515-1661More Information
View More
Dollar Energy Fund (DEF)
An emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. The distribution of funds is administered by community-based organizations throughout the Potomac Edison’s service territory. Program funding is provided by Potomac Edison customers and FirstEnergy shareholders.
Program Availability
Opens October 1 and remains open until funds are exhausted
Apply Now
- Contact Dollar Energy at 800-683-7036
- Dollar Energy Application Process*
- Dollar Energy Agency Finder*
Make a Donation
View More
Home Energy Assistance Program (HEAP)
HEAP is a federally funded grant program administered by Ohio Department of Development (ODOD) through a network of energy assistance providers. HEAP provides customers help with paying winter heating bills, and occasionally summer cooling bills.
The Home Energy Assistance Program (HEAP Winter Crisis Program) helps income eligible Ohioans that are threatened with disconnection, have been disconnected, need to establish new service, need to pay to transfer service, have PIPP default, need to pay first PIPP, or have 25% (or less) supply of bulk fuel in their tank maintain their utility services.
Ohio households serviced by a Public Utilities Commission of Ohio-regulated utility must sign up for the Percentage of Income Payment Plan Plus (PIPP) or another payment plan if there is still an outstanding balance on the bill after receiving this assistance.
For more information please visit: Ohio Department of Development's Website*
Program Availability
- HEAP: July through May
- Winter Crisis: November through April
- Summer Crisis: July through September
Benefits
- Cash Grants: Customers can receive cash grants for home heating bills and emergencies.
- HEAP: Helps with home energy bills.
- Winter Crisis: Helps with threats of disconnection.
- Summer Crisis: Provides cooling assistance during the summer months.
Apply Now
- Annual grant or emergency payment
- Call the Ohio Department of Development (ODOD) at: 1-800-282-0880 or
- Visit: www.energyhelp.ohio.gov*
What You Need to Apply
- A copy of your most recent utility bills
- A list of all household members:
- Birth dates
- Social Security numbers
- Proof of income for the last 30 days for each member (12 months preferred)
- Proof of citizenship or legal residency for all household members
View More
Universal Service Fund Program
The Universal Service Fund (USF) is a year-round statewide assistance program designed to help low- to moderate-income households manage their energy costs. Eligible customers receive monthly credits to make electric and gas bills more affordable. Additionally, qualifying participants may benefit from a one-time elimination of their account balance through the USF Fresh Start Program.
Apply Now
- Program available year-round
- Learn more and apply
View More
Community Energy Fund (CEF)
A need-based program that provides assistance to qualifying residential customers who need emergency help paying their electric bill. The company’s shareholders match donations from customers 50 cents on each dollar, up to the program limits. The distribution of funds is administered by local administering agencies in Potomac Edison’s service territory.
Apply Now
- Emergency payment help
- Program open year-round
- Religious Coalition for Emergency Human Needs – 301-631-2670
- Allegany Co. Department of Social Services – 301-784-7000
- Human Services Programs of Carroll County, Inc. – 410-857-2999
- Garrett Co. Community Action Committee – 301-334-9431
View More
Low-Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded grant program administered by the Commonwealth of Pennsylvania through its network of local county assistance offices. LIHEAP provides customers help with paying winter heating bills, and occasionally summer cooling bills. LIHEAP funds may be used to pay an electric bill even if electricity is not the main source of heat. There are household income requirements for this program.
LIHEAP has two components:
- CASH provides a cash payment directly to the utility, to be applied toward bill reduction if certain guidelines are met.
- CRISIS provides a grant to help avoid shut off of electric service, which resulted from over-due bills. This grant also can be used to restore service shut off during the winter months.
Program Availability
Typically opens November 1 and remains open through early April or until funds are exhausted.
Apply Now
- Contact the Department of Human Services LIHEAP Hotline 866-857-7095
- Compass Website *
- Local Assistance Offices *
View More
Emergency Assistance Program (EAP)
Administered by the West Virginia Department of Health and Human Resources (DHHR) to help eligible customers avoid termination of service. Customers must present a disconnect notice at the county DHHR office. Emergency Assistance is a one-time payment that is applied to the customer's account.
Program Availability
Open year-round
Apply Now
- Contact WV Department of Health & Human Resources at 304-558-0684
- Department of Health and Human Resources Agency Finder *
View More
Ohio Partners for Affordable Energy (OPAE) Fuel Fund
OPAE Fuel Fund provides financial assistance to eligible low- to moderate-income customers to help pay their electric bills. Customers must be at or below 200% of federal poverty guidelines and must apply for the HEAP or HEAP Crisis program, if available. Customer may apply for OPAE Fuel Fund, HEAP and HEAP Crisis at their local HEAP provider.
- Provides financial assistance to eligible low- to moderate income customers to help pay their electric bills
- Maximum grant is $250
Program Availability
Opens March 1st and remains open until funds are exhausted
Benefits
- Cash Grants: Customers can receive cash grants for home heating bills and emergencies.
Program Eligibility
- Must have a gross (before tax) household income at or below 200% of the Federal Poverty Guidelines
- Home must be individually metered
- Active residential account must be in the name of an adult resident withing the household
- Must first apply for HEAP or E-HEAP when open and if eligible
Apply Now
- Annual grant or emergency payment
- Call the Ohio Department of Development (ODOD) at: 1-800-282-0880 or
- Visit: Ohio Department of Development's Website*
What You Need to Apply
- A copy of your most recent utility bills
- A list of all household members:
- Birth dates
- Social Security numbers
- Proof of income for the last 30 days for each member (12 months preferred)
- Proof of citizenship or legal residency for all household members
View More
New Jersey Statewide Heating Assistance and Referral for Energy Services (SHARES)
SHARES is a non-profit corporation organized to provide assistance to individuals and families living in New Jersey who are in need of temporary help in paying their energy bills. This program is designed to assist customers who would otherwise have no means of assistance. A history of good faith utility payments is considered for eligibility.
JCP&L is a founding member of SHARES. Program funding is provided by JCP&L customers, company employees, and FirstEnergy shareholders. The distribution of funds is administered by community-based organizations throughout the JCP&L service territory.Apply Now
- Temporary bill payment help
- Program open year-round
- Contact SHARES Energy Assistance Hotline at 866-657-4273
- SHARES Agency Finder*
- SHARES Website*
- SHARES Contribution Form Online*
View More
Electric Universal Service Program (EUSP)
This bill assistance is partially funded through ratepayer funds via electricity bills, Regional Greenhouse Gas Initiative (RGGI)/ Strategic Energy Investment Fund (SEIF) funds via RGGI auctions, and LIHEAP funds. This program provides financial assistance with electric bills. Eligible customers receive help that pays a portion of their current electric bills.
Apply Now
- Offer payment assistance
- Program open year-round for all programs
- Department of Human Services Application Process*
- myMDTHINK Website*
- Acceptable Documents: Office of Home Energy Programs Acceptable Documents*
- Office Locations: Office of Home Energy Programs Office Locations *
- How to Apply YouTube Video: How to Fill out the Energy Assistance Application the Right Way*
View More
Dollar Energy Fund
The Dollar Energy Fund is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. Income guidelines apply.
Program Availability
Opens October 1 and remains open until funds are exhausted
Apply Now
- Contact Dollar Energy at 888-282-6816
- Dollar Energy Website *
- Dollar Energy Assistance Agency Finder *
Make a Donation
View More
Low Income Energy Assistance Program (LIEAP)
Administered by the West Virginia Department of Health and Human Resources (DHHR), Office of Income Maintenance; the program provides assistance to low-income customer whose primary heating source is electric or gas. The program includes LIEAP and Emergency-LIEAP (E-LIEAP) payments. The DHHR accepts applications and awards E-LIEAP to customer who have received a termination notice after applying and qualifying for LIEAP.
LIEAP has two components:
- LIEAP - Annual grant to help with heating costs.
- E-LIEAP Emergency Program - Provides an emergency payment (once per heating season) for qualified low-income customers. The payment must be used to avoid a shutoff or restore electric service.
Program Availability
Typically opens in February and remains open until funds are exhausted.
Apply Now
- Contact WV Department of Health & Human Resources at 304-356-4619 or 800-642-8589
- West Virginia Department of Health and Human Resources (WV DHHR) Website*
- DHHR Agency Finder*
View More
Community Outreach Opportunity Program (CO-OP)
CO-OP is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bills. Program funding is provided by The Illuminating Company customers and company employees. The distribution of funds is administered by the Cleveland Salvation Army.
Apply Now
Contact the Cleveland Salvation Army at 216-861-8185.
Make a Donation
View More
Low Income Energy Assistance Program (LIHEAP/HEAP)
The Home Energy Assistance Program (HEAP) helps income-eligible residents with their heating and cooling bills, and makes provisions for emergency heating system services and emergency fuel assistance within the Home Energy Assistance Program.
HEAP has two components:
- HEAP Cash Program - Annual grant to help with heating costs.
- HEAP Emergency Program - Provides an emergency payment (once per heating season) for qualified low-income customers. The payment must be used to avoid a shutoff or restore electric service.
HEAP has two components:
- HEAP Cash Program - Annual grant to help with heating costs.
- HEAP Emergency Program - Provides an emergency payment (once per heating season) for qualified low-income customers. The payment must be used to avoid a shutoff or restore electric service.
Apply Now
- Program Availability is typically open October 1 - June 30
- Contact NJ211 by dialing 2-1-1
- HEAP Application and Agency Finder*
- Division of Housing and Community Resources - DCAid Eligibility Screening Tool*
- DCAid List of Agencies that Assist with Emergency HEAP*
View More
Electric Universal Service Program (EUSP) Arrearage Retirement Assistance
EUSP helps customers with large, past due electric bills. If eligible, customers may receive forgiveness of up to $2,000 towards their past due bill. Customers must have a past due bill of $300 or greater to be considered eligible. Customers may only receive an arrearage grant once every five (5) years, with certain exceptions.
Apply Now
- For past-due bill forgiveness
- Program available all year-round
- Department of Human Services Application Process*
- my MDTHINK*
- Acceptable Documents: Office of Home Energy Programs Acceptable Documents*
- Office Locations: Office of Home Energy Programs Office Locations *
- How to Apply YouTube Video: How to Fill out the Energy Assistance Application the Right Way*
View More
WARM Program - Low Income Usage Reduction Program (LIURP)
The WARM Program can help low-income customers lower electric bills and keep their homes more comfortable in the winter and summer months. It is available to homeowners and renters with landlord approval.
Program Availability
Open year-round
Customers Participating in WARM
- Receive an in-home energy evaluation
- Work with a trained energy educator to create an energy-savings plan
- Have the opportunity to receive the following energy-saving items installed in the home:
- Caulking and weather-stripping
- Refrigerator/freezer testing and possible replacement
- Electric water heater inspection
- Energy-saving light bulbs
The specific improvements that you are eligible to receive will be determined during your home energy evaluation. No payment is required for these installations/services. There are household income requirements and electricity use requirements.
Apply Now
- Contact: FirstEnergy Human Service Department at 1-888-406-8074
- PA Bill Assist*
View More
20% Energy Credit Program
Administered by the West Virginia Department of Health and Human Resources (DHHR), Office of Family Support, reduces low-income customers’ utility bill by 20%. Eligible customers can receive an application from the DHHR and send the completed applications to the address listed below:
Apply Now
- Contact WV Department of Health & Human Resources at 304-558-0684
- Mail To:
Potomac Edison
20% Discount Program
5001 NASA Blvd
Fairmont, WV 26554
View More
Neighbors Helping Neighbors
Neighbors Helping Neighbors is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. Program funding is provided by Toledo Edison customers and company employees. The distribution of funds is administered by the Toledo Salvation Army. To make a contribution to Neighbors Helping Neighbors, please complete and return this contribution form.
Apply Now
Contact Toledo Salvation Army at 419-241-3549.
Make a Donation
View More
Lifeline
Lifeline provides funding for utility bills (electric and natural gas) for qualifying disabled persons and senior citizens. Application must be made annually to receive the benefit. There are certain program requirements. For example, the Lifeline benefit pertains only to the customer's primary residence and must be in the customer's name - or the spouse's name.
Apply Now
- Assistance for utility bills
- Program opoen year-round
- Lifeline Hotline at 800-792-9745
- Lifeline Website*
View More
Maryland Energy Assistance Program (MEAP)
MEAP is a federally funded program, administered by the Department of Human Services and the Office of Home Energy Programs. This grant helps low-income customers pay their heating bills.
Apply Now
- Grant
- Program available year-round for all programs; however, benefit start dates may vary for MEAP
- Department of Human Services Application Process*
- myMDTHINK Website*
- Acceptable Documents: Office of Home Energy Programs Acceptable Documents*
- Office Locations: Office of Home Energy Programs Office Locations *
- How to Apply YouTube Video: How to Fill out the Energy Assistance Application the Right Way*
View More
Customer Assistance & Referral Evaluation Services Program (CARES)
CARES provides assistance on a short-term basis to payment-troubled residential customers who are experiencing a temporary hardship. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs.
Apply Now
Contact Met-Ed - Email or call 800-545-7741
View More
211 Helpline
This nationwide resource and information helpline will identify programs in your area that may assist you or someone you know with utility bills. Available all year round.
Apply Now
- Call 211
- Text your ZIP Code to 898211
- 211 Website*
View More
Payment Assistance for Gas & Electric (PAGE)
PAGE is an annual assistance program designed to help zero- to moderate-income households across the state of New Jersey. PAGE benefits homeowners and renters who are New Jersey residents that have an electric and/or gas account that is any of the following:
- Currently past due
- Received a disconnection notice
- Disconnected
Minimum account balance must be $100. Grant can be applied to a security deposit. Customers with zero or low income are encouraged to apply for the Universal Service Fund (USF) or Home Energy Assistance Program (HEAP) in addition to the PAGE grant.
Apply Now
- Past-due and disconnection assistance
- SHARES at 866-657-4273
- SHARES PAGE Program*
View More
Utility Service Protection Plan (USPP)
This program is designed to protect eligible low-income families from utility turn-offs during the heating season due to nonpayment. All MEAP eligible customers may participate in USPP. USPP also requires participation in the Average Payment Plan.
Apply Now
- Protection from disconnection
- Applications are taken year-round for all programs; however, USPP is applicable November 1 through March 31.
- Department of Human Services Application Process*
- myMDTHINK Website*
- Acceptable Documents: Office of Home Energy Programs Acceptable Documents*
- Office Locations: Office of Home Energy Programs Office Locations *
- How to Apply YouTube Video: How to Fill out the Energy Assistance Application the Right Way*
View More
Comfort Partners Programs
The Comfort Partners Program is a free energy conservation and education program for low-income customers of Jersey Central Power & Light. The program helps customers save energy and money by reducing their electric bills. This is done by installing energy conservation measures in the home and by educating family members on their energy and conservation choices. Participation is prioritized based on the customer's energy consumption. There are household income requirements and other program qualifications.
Apply Now
- Energy Conservation
- Program open all year-round
- Contact New Jersey's Clean Energy Program™ c/o TRC at 800-915-8309
- Comfort Partner Webpage
View More
EmPOWER Low income Energy Efficiency Programs
The EmPOWER Low Income Energy Efficiency Program (LIEEP), administered by the Maryland Department of Housing and Community Development (DHCD), helps low-income households with installation of energy conservation materials in their homes. No payment is required for these services. These improvements may reduce a household’s energy use, lower monthly utility bills, make occupants more comfortable and may improve the air quality and overall health of the family.
Apply Now
- Energy conservation
- Contact DHCD at 855-583-8976
- DHCD Energy Efficiency Site*
- EmPOWER Low Income Programs
View More
211 Helpline
This nationwide resource and information helpline will identify programs in your area that may assist you or someone you know with utility bills.
Apply Now
- Contact 211
- Text your ZIP Code to 898211
- 211 Website*
View More
Weatherization and Energy Efficiency Services
Customers are referred to the Maryland Department of Housing and Community Development (DHCD) for programs that can provide improvements and repairs to homes at no cost. These improvements can help lower utility bills and make the home more comfortable.
Apply Now
- Home improvements
- Contact DHCD at 855-583-8976
- DHCD Energy Efficiency Site*
View More
211 Helpline
This nationwide resource and information helpline will identify programs in your area that may assist you or someone you know with utility bills.
Apply Now
- Program available year-round
- Call 211
- Text your ZIP Code to 898211
- 211 Website*
View More
Energy Assistance Days
If you could use some help paying your electric bill, be sure to attend an energy assistance event. Representatives from multiple utilities as well as Community Action Partnership agencies are on hand for these events.
To apply for assistance, you’ll need to bring Social Security cards and proof of income for all household members, your deed or rental lease and a recent electric bill.
Check back for Energy Assistance Days for 2026. We will post the dates here when they become available.
Energy and Water Payment Assistance
The Office of Home Energy Programs (OHEP) provides bill assistance to low-income households in the State of Maryland to make their energy costs more affordable and to help with the prevention of loss and the restoration of home energy service.
For more information, go to Office of Home Energy *.
Apply Now
- Trouble paying utility bills
- Application for Energy Assistance*
- Online Submission*
- Mail-In*
- Call the Office of Home Energy at 800-332-6347
View More
Project REACH
Project REACH is an emergency hardship fund designed to help residential customers who have suffered a recent financial hardship and need temporary help in paying their electric bill. Program funding is provided by Ohio Edison customers and company employees. The distribution of funds is administered by the Salvation Army located throughout the Ohio Edison service territory.
Program Availability
Open year-round
View More
Ohio Fuel Grant Program
The Ohio Fuel Fund Grant Program is designed to assist residential customers with the payment of their electric bill to maintain their service, or to assist in establishing service for new electric service applicants who have an unpaid bill from a previous residence. This program support is provided through FirstEnergy corporate funds. Applicants for grant assistance must meet certain household income and other program qualification requirements. Approved grants are applied directly to utility bills.
Program Availability
Closed
Special Note for Illuminating Company Customers - this program closed March 31, 2024. We unfortunately do not have a date when this will be reopened.Benefits
Cash Grants: Customers can receive cash grants applied directly to utility bills.
Apply Now
- CHN Housing Partners - 216-350-8008
2999 Payne Avenue, Suite 306
Cleveland, OH 44114 - Council for Economic Opportunities in Greater Cleveland (CEOGC)
216-350-8008
1801 Superior Avenue
Cleveland, OH 44114
View More
Ohio 211 Help Hotline
This nationwide resource and information helpline will identify programs in your area that may assist you or someone you know with utility bills.
Program Eligibility
Open year-round and requirements may vary based on program referrals.
Apply Now
- Call 211
- Text your ZIP Code to 898211
- 211 Website*
View More
Customer Assistance & Referral Evaluation Services Program (CARES)
CARES provides assistance on a short-term basis to payment-troubled residential customers who are experiencing a temporary hardship. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs.
Apply Now
Contact Penn Power - Email or call 800-720-3600
View More
Customer Assistance & Referral Evaluation Services Program (CARES)
CARES provides assistance on a short-term basis to payment-troubled residential customers who are experiencing a temporary hardship. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs.
Apply Now
Contact West Penn Power - Email or call 800-686-0021
View More
Customer Assistance & Referral Evaluation Services Program (CARES)
CARES provides assistance on a short-term basis to payment-troubled residential customers who are experiencing a temporary hardship. Based upon the circumstances, company CARES representatives make referrals to social agencies and provide information on appropriate company and/or external programs.
Apply Now
Contact Penelec - Email or call 800-545-7741
View More
211 Helpline
This nationwide resource and information helpline will identify programs in your area that may assist you or someone you know with utility bills.
Apply Now
- Available year round
- Call 211
- Text your ZIP Code to 898211
- 211 Website*
View More
Home Energy Assistance Program (HEAP)
HEAP is a federally funded grant program administered by the State of New York through its network of local district contacts. HEAP provides customers help with paying the cost of heating their homes. There are household income requirements for this program.
Program Availability
Typically opens November 1 and remains open through mid-March.
- Regular provides a benefit payment directly to the utility, to be applied toward bill reduction if certain
- Emergency provides a benefit to help you heat your home if you are in a heat or heat related emergency. Must be applied for in person.installed in the home:
Apply Now
- Online: myBenefits Website*
- Mail to:
Tioga County Department of Social Services
P.O. Box 240
1062 Route 38
Owego, NY 13827 - Phone: (607) 687-8300
View More
Weatherization Assistance Program (WAP)
WAP assists income-eligible homeowners and renters by reducing heating and cooling costs through energy-conservation measures, while also addressing health and safety issues in their homes.
Services include but are not limited to:
- Helps reduce energy costs
- Conserves energy
- Increases comfort in the home
- Improves safety and health standards
- Preserves housing
- Provides jobs
An energy audit of the home is conducted to identify needs. All services are provided without cost to the occupant of the home. However, owners of rental buildings must invest funds toward the cost of weatherization services performed on their property. There are household income requirements.
Apply Now
- Call Tioga Opportunities, Inc at 607-687-0944, ext. 310
- Search online for Local Service Providers*
View More
New York 211
This nationwide resource and information helpline will identify programs in your area that may assist you or someone you know with utility bills.
Apply Now
- Available year round
- Call 211
- Text your ZIP Code to 898211
- 211 Website*
View More
Search & Bookmarks
You can search for an address to show its location on the map and create a bookmark to save the location.
To search, click the magnifying glass icon, type the address in to the search bar, select it from the list and press “Enter.”

Location MarkerA location marker will be pinned to the map location. Click on the location marker to create a bookmark and/or clear it from the screen so that the outage icon is visible.

View More
Map Legend
You can toggle the maps to view the approximate damage location of outages or an overview of total customers impacted by outages.
View by Location
View by Location shows color-coded icons and shaded polygons that represent the approximate outage location and number of customers affected. Outages impacting three or more locations will be represented by a polygon shape drawn around the entire area that is impacted by the outages. When multiple outages occur in close proximity, the outages are clustered into a multi-colored icon to help reduce cluttering at high zoom levels.

View by Area
View by Area shows color-coded shading that represents the number of outages in each county or municipality, based on zoom level.

Mobile Users
The Map Legend defaults as minimized to the bottom on mobile-size screens. The user can select the Information icon in the lower left to display the legend. The expand arrow icon displays more information. Select the X within the legend to minimize it.

View More
Summary View of Outages by County or Municipality
You can view a summary of outages by county or municipality by scrolling down under the social media icons to the Summary Section. Click the “Outages by County/Municipality” link to view the information in a tabled format.

Outages by County/MunicpalityThis view displays each county our utilities served in the state, the number of customers affected by outages, the number of customers served and the percent of customers currently impacted by outages.
Clicking a county opens a list of municipalities currently experiencing outages. In addition to the information about the number of customers affected, this view provides estimated time of restoration for the municipality.

Please Note:
When multiple outages impact a municipality, this will present the latest Esitmated Time of Restoral (ETR) for all outages in the area. Columns are sortable by clicking on the column headers. You can quickly find an area using the “Refine by Keyword” search functionality.
View More
Summary Outage Information
The menu opens and closes the Outage Overview Panel. The panel defaults to open on a desktop and closed on mobile devices.
To open the menu, click or tap the icon at the upper left corner of the map. The panel contains customers affected by outages, customers served by our utilities in the state, the time the outage map was last updated, a link to outage details by county (Summary) and community, weather radar capabilities (Weather). The Outage Overview Panel also includes links to the FirstEnergy website, Outage Help, the Contact Us page, and a link to Enroll in Text Messages for automated alerts.
Mobile DevicesPlease Note:
This menu will default to closed on mobile devices. To open the menu, click on the Menu button in the upper left corner. Click the Menu button again to close it.

View More
Outage Information Details
Clicking or tapping an individual outage icon, outage cluster icon or shaded region opens an info box with additional information.
The Outage Information Box includes the amount of customers impacted by the specific outage, the estimated time that we expect service to be restored, the cause of the outage (if known) and status of ours crews in the field.
.jpg)
Mobile UsersThe Outage Information Box appears at the bottom of the screen on mobile-size screens. The user can select the expand icon to show more information.
%20-%20Mobile.jpg)
View More
Mobile Device Users
Due to limited screen size some of the features and options on the map may default to closed or display at the bottom of the screen. These buttons can be used to display the outage information.
Information Icon
The Information Icon can be found in the lower left-hand corner of the page. This will open the Map Legend.
Expand | Close Buttons
The button to expand or close both the Map Legend and the Outage Information Box is located in the upper right-hand corner when the Map Legend or Outage Information Box are open.
Menu Button
The Menu Button is located in the upper left-hand corner of the map and is used to open or close the Outage Overview Panel.

View More
Other Payment Assistance Programs in Your Area
We did not find any programs to fit your search criteria, please see all programs available in your area below.
*By clicking this link you are leaving the FirstEnergy website and entering a website maintained by a third party. They are entirely responsible for the content of their website.
Email Program Results
Error
Enter the email to which you want this program information to be sent.
Email Program Results
Email has been sent.
