Jersey Central Power & Light

Extended Due Date

If you are at least 60 years old or receive a Social Security or pension check, or if you receive disability assistance, we can extend your payment due date until after your check arrives.

Payment Arrangements

If conditions make it difficult to pay your electric bill on time, we can arrange affordable installments to be paid with your monthly bill.  Payment arrangements help maintain your electric service while you make payments more suited to your financial situation.

To Apply: 

• Log in to your account or register online to see if you are eligible for an installment plan or
• Contact Jersey Central Power & Light via Email or call 800-662-3115

Third-Party Notification

Select a third party (a friend, relative, clergy, or social service agency) to be notified, along with yourself, if your electric service is about to be disconnected. The third party is not obligated to pay overdue bills but can remind you of pending disconnection and help you make payment arrangements.

Military Deferred Payment Program

This program is designed to assist customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or a part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed.

Customers who have switched to an alternative generation supplier may defer the charges paid to their supplier only if that supplier offers a deferred payment program. If your supplier does not offer a deferred payment program, the supplier charges must be paid each month.

Critical Care Program

The Critical Care Program identifies customers who use certain electrically operated life sustaining medical equipment in their home. The program helps customers - for whom a service interruption could be immediately life threatening or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages. Please call us if someone in your home uses this type of medical equipment.

Medical Certification

Customers with severe health problems may have a Licensed Medical Professional with prescriptive authority certify in writing that a termination of electric service would aggravate the medical condition. A form will be sent to the licensed medical professional to complete and return. The medical certification, if accepted, will temporarily postpone the termination of electric service. The Company has the right to require a reasonable proof of an inability to pay as consideration of acceptance. The customer is still responsible for the past-due amount and will be given the opportunity to pay the balance in monthly installments. The certification is designed to provide the customer with additional time to pay their past-due balance. Normal billing will continue during the hold period, but any collection-related activity will cease.

• New Jersey Assistance Programs Chart Summary
• Billing and Payment Options
• Bill of Rights & Special Services
• SHARES - Energy and Utility Assistance*

New Jersey's Utility Assistance Days help residents who are struggling with utility bills. They offer information on programs and resources and assistance with applications and payment plans.

New Jersey Utility Assistance Days