The Illuminating Company

Extended Due Date

If you are at least 60 years old or receive a Social Security or pension check, or if you receive disability assistance, we can extend your payment due date.  In order to be eligible for this option, your account must be current and remain current or the option may be removed from your account.

Payment Arrangements

If conditions make it difficult to pay your electric bill on time, we can arrange affordable installments to be paid with your monthly bill.  Payment arrangements help maintain your electric service while you make payments more suited to your financial situation.

To Apply: 

• Log in to your account or register online to see if you are eligible for an installment plan or
• Contact Illuminating Company via Email or call 1-800-589-3101

Third-Party Notification

Select a third party (a friend, relative, clergy, or social service agency) to be notified, along with yourself, if your electric service is about to be disconnected. The third party is not obligated to pay overdue bills but can remind you of pending disconnection and help you make payment arrangements.

Military Deferred Payment Program

This program is designed to assist customers who are having financial difficulties because their family members have been called to active military duty. Customers participating in the program may elect to defer paying either all or a part of their monthly electric bill. When the family member in the military service returns home, the account will be reviewed to determine payment arrangements for the balance owed.

Customers who have switched to an alternative generation supplier may defer the charges paid to their supplier only if that supplier offers a deferred payment program. If your supplier does not offer a deferred payment program, the supplier charges must be paid each month.

$175 Winter Option

This is offered only during the winter months for a residential customer to pay the entire past-due balance or $175, whichever is less. If the customer has defaulted on an extended payment plan this is the option to pay the catch-up balance or $175, whichever is less. The $175 Winter Option is offered to a customer one time only during the winter season.

Critical Care Program

The Critical Care Program identifies customers who use certain electrically operated life sustaining medical equipment in their home. The program helps customers - for whom a service interruption could be immediately life threatening or would make operation of necessary medical or life supporting equipment impossible or impractical - prepare for planned and unplanned power outages. Please call us if someone in your home uses this type of medical equipment.

Medical Certification

Customers with severe health problems may have a licensed physician certify in writing that a termination of electric service would be especially dangerous. The medical certification will postpone the termination of electric service for 30 days. The certification is designed to provide the customer with additional time to pay their past-due balance. The customer is still responsible for the past-due amount and will be given the opportunity to pay the balance in monthly installments.

If you or a member of your household have a qualifying medical condition, we have made it easier for your doctor to submit the medical certificates to us by automating the forms online. Please email us or call Customer Service at 800-589-3101 for details on the information your doctor will need to complete the medical form.

• Ohio Assistance Programs Chart Summary
• Billing and Payment Options
• Customer Rights & Obligations Brochure
• Ohio Public Utility Commission*