We continue to find ways to assist customers during the coronavirus pandemic and its aftereffects. We will resume disconnects for non-payment no sooner than September 15, 2020, and will comply with any state orders to postpone these activities as long as necessary. However, field personnel following proper safety measures, may be in the community performing customer outreach starting in August.
We encourage all customers with overdue balances who are unable to reach a payment arrangement to pay what they can to keep their total balance as manageable as possible. Customers may be income-eligible for energy assistance programs during this health emergency. Please check with your local agencies to confirm how they are handling applications during this crisis.
Do you need help paying your electric bill?
A variety of assistance programs are available to help you budget your monthly payments, pay winter heating bills, catch up on past-due payments, or avoid service disconnection. To see what programs are available in your area, click the button below to see the programs for which you may qualify based on your household income and size, to help you get through your financial hardship.
For Pennsylvania customers: Met-Ed, Penelec, Penn Power, or West Penn Power:
If a court has granted a Protection From Abuse Order (PFA) for your personal safety, you may receive special protections regarding your electric service account. Learn more about PFAs