• Stay more than 30 feet away from downed power lines
  • Don't walk or drive near or over a downed line and watch out for anything touching the line.
  • If a wire falls on a vehicle, passengers should stay inside until help arrives.

Touching a power line can cause serious injury or death. You can't tell by looking whether a line is "live" or "hot" or not. Even if a downed line isn't actively sparking, always assume it is carrying electricity.  If you see a power line on the ground or hanging lower than normal:

  1. Don't go near the wire, the pole or anything the wire is touching. Always assume a downed wire is carrying electricity, which can severely injure or kill you.
  2. Call us immediately through our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. (Note: please use this option only if you actually see a downed wire. Do not assume that because your power is out there must be a wire down somewhere.)
  3. Warn others to stay away until help arrives. Keep pets away, too.

If for some reason you are unable to report the downed line to us, contact your local police or fire department.

Customers with a communication disability can report a downed wire using the appropriate TTY/TDD relay service.

Other tips for staying safe around downed power lines

  • If a downed line is near water - even a small puddle - keep well away.
  • Be careful not to stand under damaged tree limbs or power lines. Tree limbs can become weakened during a storm but not fall until several hours or days later. The same can be true for damaged power lines or poles.
  • Don't drive over downed power lines.

Downed power lines that come in contact with a vehicle create a dangerous situation.  Do not touch the vehicle.  Call us at 1-888-LIGHTSS(888-544-4877) or call the local police or fire department to report your situation.

Still need help?
Contact us with your questions.