FirstEnergy Contact Center

Phone Numbers and Business Hours


Outages

Please notify us of power outages by calling the following toll-free number: 1-888-LIGHTSS (1-888-544-4877) or by reporting your outage online.

This automated system captures and records your information and helps our dispatchers pinpoint the power outage. The faster our dispatchers can identify the outage, the quicker your power can be restored.

Other Inquiries

You can reach a Customer Service Representative who can help answer your questions by calling one of Contact Centers below during office hours: Monday - Friday, 8:00 a.m. - 6:00 p.m.

Telecommunications Device for the Deaf (TDD) service also is available, as well as our online contact us form.

Operating Company Contact Number     TTY/TTD
Ohio Edison
1-800-633-4766 Call Ohio Relay Services
The Illuminating Company 1-800-589-3101 Call Ohio Relay Services
Toledo Edison
1-800-447-3333 Call Ohio Relay Services 
Met-Ed 1-800-545-7741 1-800-522-2376
Penelec 1-800-545-7741 1-800-522-2376
Penn Power 1-800-720-3600 PA Relay Service
(1-800-654-5984)
West Penn Power
1-800-686-0021 1-800-955-9445
Jersey Central Power & Light
1-800-662-3115 1-800-221-0479
Mon Power
1-800-686-0022 1-800-955-9445
Potomac Edison
1-800-686-0011 1-800-955-9445