Please notify us of power outages by calling the following toll-free number: 1-888-LIGHTSS (1-888-544-4877) or by reporting your outage online. This automated system captures and records your information and helps our dispatchers pinpoint the power outage. The faster our dispatchers can identify the outage, the quicker your power can be restored.
For general inquiries, please use our online Contact Us form.
To reach a Customer Service Representative who can help answer your questions, call one of our Contact Centers during office hours: Monday - Friday, 8:00 a.m. - 6:00 p.m. Our Interactive Voice Response System (IVR) is available 24 hours, seven days a week.
Customers with hearing or speech impairments can contact the Telecommunications Relay Service (TRS) at 711.
|Operating Company||Contact Number|
|The Illuminating Company||1-800-589-3101|
|West Penn Power
|Jersey Central Power & Light
Customers are able to complete the following tasks automatically through our Interactive Voice Response System using keywords.
|Power Outage||Report an outage|
|Make a Payment||Pay your bill|
|Billing Information||Obtain billing and account information|
|Meter Reading||Supply or obtain a meter reading
For a full listing of options, please call the Contact Center and listen to the entire menu before making your selection.