FirstEnergy Contact Center

Outages

Please notify us of power outages by calling the following toll-free number: 1-888-LIGHTSS (1-888-544-4877) or by reporting your outage online.  This automated system captures and records your information and helps our dispatchers pinpoint the power outage. The faster our dispatchers can identify the outage, the quicker your power can be restored.

Email

For general inquiries, please use our online Contact Us form.

Phone

To reach a Customer Service Representative who can help answer your questions, call one of our Contact Centers during office hours: Monday - Friday, 8:00 a.m. - 6:00 p.m.  Our Interactive Voice Response System (IVR) is available 24 hours, seven days a week. 

Customers with hearing or speech impairments can contact the Telecommunications Relay Service (TRS) at 711.

Operating Company Contact Number    
Ohio Edison
1-800-633-4766
The Illuminating Company 1-800-589-3101
Toledo Edison
1-800-447-3333
Met-Ed 1-800-545-7741
Penelec 1-800-545-7741
Penn Power 1-800-720-3600
West Penn Power
1-800-686-0021
Jersey Central Power & Light
1-800-662-3115
Mon Power
1-800-686-0022
Potomac Edison
1-800-686-0011

Customers are able to complete the following tasks automatically through our Interactive Voice Response System using keywords.

 

Keywords

Action

Power Outage Report an outage
Make a Payment Pay your bill
Billing Information Obtain billing and account information
Meter Reading Supply or obtain a meter reading

 

For a full listing of options, please call the Contact Center and listen to the entire menu before making your selection.