Benefits of an Online Account

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Register for My Account 

Managing our electric service has never been easier. Register for My Account to unlock a range of benefits designed to provide you with ultimate convenience and control over your electric account. 

Register Today

Manage Your Account Online

Account Management Account Management
Update your contact details, review bills and payments, and keep track of your energy usage.
Lighting Bolt Report Outage & View Outage Status
Report an outage and stay updated on its status.
wrench Service Requests
Moving, need service, or to report a light or tree problem? Effortlessly submit your request online.
eBill eBill Electronic Billing
It's paperless, convenient, secure, fast and easy. View an electronic version of your bill statement online.
Arrow Chart Analyze Usage
Keep track of your energy consumption with detailed reports to help you make informed decision to save money on your electric bill.
Payments Easy Electronic Payments
Pay your bills quickly and securely - anytime, anywhere. Sign up for budget billing or set up automatic payments and so you never miss a due date.
Phone Text & Email Alerts
Sign up to receive payment reminders, outage updates and other essential account information.
Automated Requests
Use our Automated Request Form to quickly obtain a copy of your bill, payment and usage information account balance and more.

Frequently Asked Questions

  • I’m not signed up for My Account. How do I register?

    You can register for an online account at firstenergycorp.com/login. Some of the benefits of My Account include:

    • Pay your bill online
    • View your billing and payment history
    • Check your account balance
    • Set up recurring payments
    • Track and analyze your energy usage
    • Receive email and text alerts
    • Manage your accounts
    • Check your outage status
       

    Register Now

  • What can I expect to see when I log into My Account?

    Your online account has been converted to a new dashboard that allows you to see key account information in one place, including:

    • Current bill
    • Billing history
    • Account settings
    • Usage information
    • Report an outage or view outage updates
    • Helpful links


    Account Messages     in the top right is a new message inbox where we’ll share important program or account updates.

    My Account Example - For Illustrative Purposes Only


    You will also notice that links for the different sections of My Account have been moved to the top of the page, including: My Account, Pay Bill, Billing and Payment History, Analyze Usage, Manage Account, Service Requests and Support. The tab will be underlined to show you which section you are currently viewing.

  • I have multiple accounts. How can I switch between them?

    The Account Selector is now at the top of each page, so you always know which account you are viewing and can easily switch between them.

     

  • How can I change my contact information and preferences in the new My Account?

    Under Manage Account, you can update your contact details and view current bill information. We’ll also show you the programs you are enrolled in and other programs that you can sign up for if eligible. 

    Manage Account Example - For Illustrative Purposes Only

    Additionally, the new Online Profile replaces My Profile Information. Here you can make updates to your username, password, email and multi-factor authentication. You can also view all your accounts and add or remove an account from your online profile. Quick Actions allow you to quickly select Pay Your Bill, Analyze Usage and more for each account.

    Online Profile Example - For Illustrative Purposes Only

  • How can I change my security settings, such as my password or multi-factor authentication (MFA)?

    For instructions on changing your password or setting up MFA, visit our password change FAQs.

  • Can I set up multifactor authentication (MFA)?

    Yes, after you change your password, you will have the option to set up MFA to add another layer of security to your account. MFA reduces the risk of your account being compromised by requiring that you take two steps to log into your account. You will first have to enter your password, followed by a one-time verification code. 

    There are three options for setting up MFA:

    1.  Receive your one-time code via text message 
    2.  Receive a call verifying your phone number
    3. Use an authentication app of your choice to generate the code


    You can also choose to not set up MFA. If you change your mind at any time, go to Online Profile under My Account and you can set up MFA or remove it from your account.

  • What should I do if I need help?

    If you have questions about navigating the new My Account or need help with your account, please contact us and a member of our team will be happy to assist you.