Text & Email FAQsSign up for automated text and email notifications.
What are alerts?
The alert service allows customers to sign up for automated email or text message notifications on topics including:
- Restoration updates during extended power outages
- Notifications of scheduled power outages
- Severe weather alerts in advance of storms
- Billing reminders, including alerts when a new bill is available, a payment is due, a payment has been posted, or no payment has been received
- Reminder of scheduled meter reading date
You must have an online account to sign up for alerts. Visit our Text & Email Alerts page to manage the communications you wish to receive. Billing-related alerts will be sent monthly, while and outage and storm alerts are event-based.
To receive text alerts on your phone, you must have a text messaging plan from your service provider. Message and data rates may apply. Please contact your wireless provider if you have questions regarding your text messaging service, including information about any charges or fees you may incur.
How do I register to receive alerts?
You can sign up for email or text message alerts on our full website, our mobile site, or our customer app.
If you have an online account, log into Text & Email Alerts to add contact information and select the alerts you wish to receive for each contact. You must select the alerts that you wish to receive.
You can also sign up for text message alerts by texting REG to 544487 (LIGHTS). You will receive a text message back asking for your account number, and then approval of the terms and conditions. Follow the prompts to reply. Upon confirmation, you will automatically be registered for alerts related to power outages. Additionally, you will be able to use the text messaging service to obtain account information.
To select additional alerts or change your subscriptions, go to Text & Email Alerts on our website.
Please note: You must accept the terms and conditions during the registration process and confirm your phone number or email address before your alerts will be activated. Message and data rates may apply. One message per user request.
- How do I stop alerts?
How are alerts delivered?
The alert messages you received are automated based on your selected preferences. Please do not send questions or issues to the short code 544487 (LIGHTS) or to your DO NOT REPLY emails that are specifically for alert messages. For more complex inquiries, please contact us via phone or email.
What is text messaging?
Text messaging is a customer-initiated communication tool that uses a text message service on a mobile device together with simple keywords.
You can use text messaging to report an outage or obtain information such as outage status and account information by texting the simple keywords to 544487 (LIGHTS). You will automatically receive the requested information on your mobile phone. You will first need to register your account by texting REG to 544487 (you will need your account number), or you can sign up register on the Text & Email Alerts page.
How do I register for text messaging?
Send a Text from your Mobile Phone: Text REG to our short code 544487 (LIGHTS) and follow the prompts by replying with answers to the questions. Upon confirmation, you are automatically registered for outage alerts. Additionally, you will be able to use the simple keywords to obtain account information.
Please note: You will need to text Y to 544487 (LIGHTS) to accept the terms and conditions during the registration process before your alerts will be activated. Message and data rates may apply. One message per user request.
What are the keywords?
A keyword is a term used to communicate a request via a mobile phone. Below are the current keywords that can be sent to 544487 (LIGHTS).
- REG - register for text messages
- BAL - obtain your account balance
- OUT - report a power outage
- STAT - obtain status on a report outage
- HELP - get a list of keywords and link to FAQs
- PAUSE - temporarily stop receiving alerts
- RESUME - reactive alert
- STOP - stop current alert you received
- STOP ALL - stop all alerts
- NICK - create a nickname for your account, helpful to retrieve info for multiple accounts (max 12 characters, no spaces or special characters)
- What is a short code?
How do I get to your mobile website?
You can visit our full and mobile websites by going to www.firstenergycorp.com.
What can I do on your mobile website?
We are in the process of redesigning our website. Once the redesign is completed, you will be able to bascially find the same information on our mobile site that you do today on the full site. Some of the main features include:
- Register online
- Manage your account
- Enroll in eBill
- Subscribe to alerts
- Report outages
- Check your outage status
- View and pay your bills
- Update contact information
- Submit your meter reading
- View and analyze your usage
- How do I find your customer app?
- What can I do on your app?
- How do I find a list of your social media accounts?
Can I report a power outage or get information on my power outage via social media?
Your user name for social media accounts is not tied in to your electric account, so we cannot accept outage reporting through conversations on our social media channels at this time. However, you may use the Report an Outage tab on our JCP&L, Met-Ed, Penelec, West Penn Power or Penn Power Facebook pages to report your outage using the phone number associated with your account. You may also report an outage by calling 888-LIGHTSS (888-544-4877), by filling out our online form or using our app, or by texting OUT to 544487 from a registered mobile device.