Pay by Phone

Enjoy the speed and convenience of paying your monthly bill over the phone either by a one-time bank acccount payment or one-time credit card payment.

Payments made before 8 p.m. Monday through Friday, will be processed on the day the payment is made. Payments made after 8 p.m. on Friday, will not be processed until the following Monday at 8 p.m.  This excludes bank and business holidays.

Once your one-time payment is approved, a confirmation number will be provided.

One-Time Bank Account Payment

Call 800-433-8201

During your account verification, you may be asked for the following information:

  • Account number 
  • Phone number
  • Last four digits of SSN or Tax ID

You will also need to provide:

  • Checking/Savings account
  • Routing number
  • Payment amount

One-Time Credit Card Payment

Call 800-433-8201

During your account verification, you may be asked for the following information:

  • Account number 
  • Phone number
  • Last four digits of SSN or Tax ID

You will also need to provide:

  • Accepted card
    • Credit or Debit - Visa®, MasterCard®, American Express®, Discover®, or Diners Club®
    • Pinless Debit - PULSE®, STAR®, Accel®, or NYCE®
  • Month/year expiration date
  • ZIP Code associated with the credit card billing address
  • 3- or 4-digit security card (CVV) from back of card
  • Payment amount

Guest Pay - Online (No Login Required)

If you prefer to pay using Guest Payment, you will need your Account Number and ZIP Code to begin.

Guest Pay

*The company, ACI Worldwide, is the third party with whom FirstEnergy Service Company has contracted on behalf of your utility company to provide you with the One-Time Bank Account Payment, One-time Credit Card Payment and Guest Payment options.