West Virginia Bill Explanation of Terms
How Bills are Determined
Electricity is measured and priced in kilowatt-hours (kWh). You are billed according to the number of kilowatt-hours you use as measured by your electric meter.
When you pay for a kWh of electricity, you are buying 1,000 watts of electricity used continuously for one hour. As an example, one kWh is the amount of electricity a 100-watt light bulb will use in ten hours.
Bill Due Dates
Your electric bill is due on or before the due date. To avoid late payment charges, pay your bill on or before the due date shown on your bill.
Unfortunately, at times customers might be late in paying their electric bills. When this happens, we urge our customers to contact us to avoid a disconnection of electric service. We consider disconnecting electric service for nonpayment a last resort and would rather work out payment arrangements.
If you need to speak to a Cutomer Service Representative regarding a late payment, please contact us.
Why Bills are Estimated
Our meter readers have assigned routes and schedules. At times, severe weather conditions or other unforeseen problems might keep them from reading all the meters on their routes. When this happens, we estimate your electricity usage during that billing period based on your previous electric bills. Any difference between your estimated usage and actual usage is automatically adjusted the next time your meter is read.
Your bill may be estimated if a dog on or near your property was blocking the meter reader's path to your electric meter. To help ensure their safety, meter readers will not attempt to read an electric meter if there is a dog in the vicinity of the meter. We ask your cooperation in keeping your dog leashed or confined to prevent our employees from being exposed to unnecessary risk.
You can avoid estimated bills by submitting your meter reading online. Or, if you would rather submit a meter reading card by mail, contact us to request the appropriate form.
- Base Charge. Charges for services necessary for the delivery of electric service, including generation, transmission and distribution.
- Estimated Reading. On the months we do not read a meter, we calculate the bill based on past electrical usage.
- KWH (Kilowatt Hour). A unit of measure for electricity usage equal to 1,000 watts used for one hour.
- Late Payment Charge. A charge added to the bill on balances owed after the Due Date.