Billing & Payment Options

Payment Options

• Ways to pay
  View a summary of the various methods by which a customer can pay their bill, including online, phone, payment agencies, and mail.
• One-time bank draft payment
  Pay your electric bill anytime using your bank account online or by phone.
  
• One-time credit card payment
  Pay your electric bill anytime with your credit or debit card online or by phone. Service fees will apply.
• Direct debit payments (checkless)
  Pay your electric bill using automatic monthly withdrawal from your bank account.
• Automatic credit card payments
  Have your electric bill automatically charged each month to your credit or debit card.
• Guest payment - one-time credit card or debit card payment
  Pay online quickly and easily with your credit or debit card without having to register online or login. Service fees will apply.
• Pay in person (authorized payment agents)
  Find a convenient, authorized payment location where you can make a payment. Service fees may apply.
• Pay by phone
  Use our automated phone system to pay your bill at any time. Service fees may apply.
  
• Pay by mail
  Find your operating company's address to send your payment.
• Security deposits
  Review our security deposit policies based on the part of our service territory to which you are moving.
• Credit refunds
  See how credit refunds are handled.

Payment Programs

• Equal payment plan
  Make uniform bill payments to help avoid seasonal fluctuation of payment amounts.  Available in Ohio, Pennsylvania, New Jersey and New York.
• Average payment plan
  For residential customers who wish to level out their bill payments.  Available in Maryland and West Virginia.
• Installment plan
  Keep your account current with affordable installments to be paid with your monthly bill.  Login required to see if you are eligible online.
• Assistance and service programs
  There are a variety of programs that are available to help you pay your bill.

Bill Information

• eBill electronic billing
  Receive and view your bill online (paperless billing).
• Understand your bill
  Review the aspects of your electric bill.
• Rates and tariffs
  Tariffs provide schedules of rates charged for the electric services.
• Bill inserts
  Important information about your electric service as well as valuable product and service offers.
• Bill explanation of terms
  The explanation of terms on your electric bill.

Meter Reading

• Meter reading
  Knowing when your meter is scheduled to be read helps you plan.

Collective Billing

• Collective billing application
  Apply to be enrolled in collective billing if you have 10 or more accounts.