Understanding Rising Energy Supply Prices

We know that managing your home energy costs is important to you. That’s why we want you to be aware that as of June 1, 2025, the price for electric supply – the actual energy you use – has increased for most customers due to market conditions, including lower supply and higher demand. JCP&L does not generate electricity or control supply prices. We simply deliver electricity to your home and collect any supply costs on behalf of suppliers.

We’re here to help you navigate these changes. Below you’ll find answers to many questions about the price increases and resources to help you manage your energy costs, including new and expanded assistance programs.

Programs and Resources to Manage Your Bill

Budget Billing
Make consistent monthly payments, leveling out seasonal highs and lows.
Assistance Programs
If you are facing financial difficulty, you may be eligible to enroll in a bill assistance program.
Ways to Pay
There are many convenient payment options for you to pay your bill.
Analyze Your Usage
Analyze your types of energy usage, and ways to improve and learn how to save energy.
Mobile & Online Tools
We offer several digital tools to help customers manage their energy use and budget.
Payment Plans
If you are facing financial difficulty, you may be eligible to enroll in a payment arrangement.

Answering Your Questions

  • How can I expect my energy bill to change?

    Your electric bill is made of two main charges: a charge from your electric company for delivering electricity to your home and a charge for the cost of the actual electricity you use (supply). For the supply charge, you can shop and choose a third-party supplier who may be able to offer the best price for electricity.

    If you do not select a third-party supplier, we’re required to purchase electricity for you and provide it to you at the same cost we've paid for it. This is called Basic Generation Service (BGS).

    Due to the increase in electricity supply prices, a typical JCP&L residential customer receiving BGS service who uses 777kWh of electricity per month will see their monthly bill increase by 19.6% beginning June 1.

  • What options are available to help me manage increased supply prices?

    We understand that any change to your electric bill can cause concern, and we’re here to help. To help offset higher summer costs, JCP&L will apply a $30 deferral credit on all residential bills in July and August. The deferral credit will be recovered through a $10 monthly charge from September through February, when electricity use is lower.

    Additional summer programs include:

    • A limited suspension of service shut-offs in July, August and September, following the same criteria as the Winter Termination Program, which provides protection for certain vulnerable customers.
    • Waived reconnection fees from July 1-Sept. 30.
    • Enhanced deferred payment plans that allow customers to spread past-due balances over 24 months instead of 12 months.

    Contact us to learn more about these options.

    The following are available year-round to help you take control of your energy use and budget:

  • Why are electricity costs increasing now?

    PJM Interconnection is a regional transmission organization that coordinates the flow of electricity across 13 states, including all the states in which FirstEnergy operates. PJM is responsible for ensuring that adequate electric supply is available to meet customer demand.

    Due to several factors, including lack of supply and increased demand, the cost of energy itself (supply) is expected to be higher for most customers beginning June 1, 2025. This is impacting all electric supply rates across our region.

    Your FirstEnergy electric company does not generate electricity or control supply prices. We simply deliver electricity to your home and collect any supply costs on behalf of suppliers.

  • How do I find the supply charge on my bill?

    Your electric bill is made of two main charges: a charge for the cost of the actual electricity you use (supply) and a charge from your electric company for delivering electricity to your home. These charges are located in the top right section of your bill under “Account Summary.”

  • Can I choose a different electricity supplier to save money?

    You can shop for electric supply just like you shop for other products and services. While you may not be able to avoid increased supply prices by choosing a competitive energy supplier, you may be able to save money if you choose a supplier that offers electric supply for a lower rate than the PTC on your bill. Learn more about shopping for electricity.

    When choosing a supplier, you should carefully consider the price, plan structure (fixed or variable rate), contract length, terms and conditions, and any taxes, charges or fees that apply.

  • I received a letter about switching to a new energy supplier. What does that mean for me?

    It is common for energy supply offers to be mailed to your home or business. Refer to the letter for pricing, contract details and who you should contact if you have questions.

  • Is there a way to better anticipate my monthly costs?

    For a better idea of what you can expect to pay each month, consider enrolling in budget billing. Known as the Equal Payment Plan, budget billing spreads out annual costs across all 12 months to help even out the highs and lows in bills during colder or hotter months when you may use more energy. Learn more about the Equal Payment Plan.

    Note that supply costs from a third-party supplier will not be included in your EPP budget plan. If you select a third-party supplier, we encourage you to contact them directly to learn about billing options.

  • Can I avoid this price increase by using less electricity?

    Using less electricity won’t change the price of electricity itself, but it can help lower your overall bill. Small changes like turning off lights, unplugging electronics or using a programmable thermostat can make a big difference over time. Find more energy-saving tips and programs.

  • Are there programs to help if I can’t afford my bill?

    We understand there are many reasons customers may need help with home energy costs. We’re here to help and can offer a variety of programs to help you get back on track. Learn more about available assistance programs or see if you qualify for a payment arrangement.

  • What tools can help me manage my energy costs?

    Our free Analyze Usage tool will provide you with tailored strategies to help reduce energy consumption. By answering a few simple questions about your household, you’ll get tips to manage your usage and better understand how and when you use energy the most.

    You will need to register for an online account to access the Analyze Usage tool.

  • Is this the same as a rate increase from my energy company?

    No. Your FirstEnergy electric company does not generate electricity or control supply prices. We simply deliver electricity to your home and collect any supply costs on behalf of suppliers.

  • How can I get additional help?

    If you have additional questions about the energy supply increases or need help with your account, please contact us and a member of our team will be happy to assist you.