Explanation of Terms

Registration

Requiring account number and service address ZIP code
We use your account number and service address ZIP code to help confirm your identity. Your answers will help us verify who you are so we can complete the authentication process.

Default account
When you log in, our system presents account information. The default account is the account information presented on that initial log in.

Date due
The date the bill must be paid to avoid a late payment charge.

Amount due
The amount of money that must be paid by the due date.

Municipality
A city, town, or other district that is incorporated and typically has its own local government.

Report power outage
The information we request is important if you call back and ask for updates or if we need to contact you with additional information.

Reading type
This tells you if your meter reading was estimated, or whether it was an actual reading.

Bank routing number
The nine-digit number located on the lower-left side of your check that identifies your bank. 

My Account/My Billing & Payment

Account balance
Actual balance amount on the account.

Date due
The date the bill must be paid to avoid a late payment charge.

Amount due
The amount of money that must be paid by the due date.

 

Itemized Account Statement

Date
Date that the bill was prepared.

Amount billed
Calculated amount of the current bill.

Date due
The date the bill must be paid to avoid a late payment charge.

Payment amount
Amount that must be paid by the due date.

Equal Payment Plan amount
Amount calculated to make your monthly payments uniform to avoid seasonal highs and lows.

Distribution bill amount
Amount you pay for the delivery of electricity through facilities operated by your local electric distribution utility.

Supplier bill amount
Amount you pay for electric generation service from your alternate electric generation supplier.

Total adjustments
Total modifications or corrections to your bill.

Total account balance
Total amount owed, including current charges and unpaid balances.

 

View Payment History

Date
Date your payment was received.

Payment amount
Amount you paid.

Payment method
Method you used to make your payment, such as check, credit card, Checkless Payment Plan, etc.

Payment status
Information about your payment. For example, whether your account is current, a payment was cancelled, etc.

 

Submit a Meter Read

Last read date
Date of the meter reading on your last bill.

Last read type
Indicates whether your meter was actually read or estimated.

Last reading
The meter reading on your last bill.

Next scheduled reading
Date of your next scheduled meter reading.

 

Stop Service (Move Out)

Move-out date
Your move-out date is the date you wish to have your electric service turned off.  The move-out date you select must be a company work date which typically excludes weekends and holidays.  Non work dates will not be selectable on the move-out calendar.  Occasionally, the company work schedule may already be full for a particular date, and also will not be selectable on the calendar.
 
Normally, your first available move-out date will be at least one working date from the current date. 
 
Exceptions include:
 
In Pennsylvania (residential only), any remaining occupants residing at the move-out service address must be given at least 10 days notice prior to the turn-off. For this reason, the first available move-out date will be 10 days from today‚Äôs date.
 
In Ohio, some landlords may have contractual arrangements that require FirstEnergy provide at least 3 days advance notice of a turn-off. In these cases, the first available move-out date will be 3 days from the date that the form is being filled completed.

Timing out
When your browser is inactive for more than 30 minutes, we end your session for security reasons. 

 

One-Time Bank Withdrawal

Account balance
The amount on the account, less any paid deposits on record.

Due date
The date the bill must be paid to avoid a late payment charge.

Amount due
The amount of money that must be paid by the due date.

Payment date
The date that your payment will be withdrawn from your bank account. If you are scheduling your payment before 2:30 PM Eastern Standard Time (EST), we require 1 full business day (defined as Monday through Friday, excluding bank and business holidays) for the bank to post the payment. When you schedule your payment after 2:30 PM Eastern Standard Time (EST), we require 2 full business days (defined as Monday through Friday, excluding bank and business holidays).

Payment amount
Amount you pay. This is defaulted to the amount you owe.

Outage Help

Providing your information for outage reporting
Associating a reported outage with a customer allows us to track the job and to follow up with you more easily.

Outage problem
Choose whether the problem is with partial power or no power (see definitions below for these terms). This allows us to narrow the causes of the problem(s).

Partial Power (some lights) happen when only certain areas of the home are operational - almost as if one or more breakers are off.

No Power (no lights) is an interruption of services that is causing a complete loss of power in the home or location.

Still Need Help?

Contact us with your questions.

Last Modified: July 19, 2017