Customer Choice Overview
As a customer of one of FirstEnergy’s Pennsylvania utilities, there are three components of your service.
- Generation – The generation electricity that powers your home or business
- Transmission – The “superhighway” of the electric system, which channels high-voltage power across long distances from generation sources to local lines serving towns and communities
- Distribution – The system of lines that delivers electricity to your home
If you look at your electric bill, you’ll see it divided into two parts: charges from FirstEnergy’s Pennsylvania utilities for delivering electricity to your home through the transmission and distribution systems, and a separate charge for the electricity you use.
If you are not currently served by a competitive supplier, your utility has bought electricity for you. You have the option to shop for the electricity you use from a competitive energy supplier just as you shop for other products and services.
If you choose not to shop for a competitive energy supplier, you can continue to rely on your local utility for all elements of electric service, including electricity supply.
You can find more information from the Pennsylvania Public Utility Commission at www.papowerswitch.com
Customer Referral Program
In an effort to encourage choice, the Pennsylvania state utility commission has made available a Customer Referral Program. Through this program Energy Generation Suppliers (EGS) offer a 12-month fixed price that is set at 7 percent below the Utility’s current Price-To-Compare (PTC). It is offered to West Penn Power, Penn Power, Met-Ed and Penelec non-shopping residential and small commercial customers.
The Customer Referral Program provides customers with the opportunity to switch their generation supply to an alternative supplier with a fixed price that will be set at 7% below the Electric Distribution Companies (EDC) current Price-To-Compare default service rate at the time of enrollment. This fixed rate will stay the same and will remain in place for 12 months.
The Utilities PTC changes quarterly in March, June, September and December. The PTC may be higher or lower in future quarters and, the percentage savings a customer will experience compared to utilities supplied generation will vary as the PTC changes.
There are no early termination fees, the customer has the right to drop out of the program at any time during their 12-month contract with the supplier without penalty.
If a supplier suspends participation, it must continue to serve the customers already signed up until they have completed 12 billing cycles.
How Does It Work?
When a customer calls into the FirstEnergy Contact Center, for a Move-In, high billing question, or a question on Energy Choice, and are eligible, they will be offered the Customer Referral Program. If the customer decides to participate in this program, he/she will be transferred to our third party vendor to select a supplier from one of the participating suppliers. If the customer doesn’t have a specific supplier in mind, one is randomly selected giving each supplier an opportunity for a referral.
Met-Ed, Penelec, Penn Power and West Penn Power have certified to the Pennsylvania Public Utility Commission that this is an accurate electronic representation of the tariffs that are officially filed at the Commission. Users of electronic tariffs should note, however, that such tariffs are not the official documents, and users assume responsibility for reliance upon tariffs in electronic format.
Penn Power Tariffs
West Penn Power Tariffs
- West Penn Power Current Tariff No. 40 Fourth Version with Supp No. 114
- West Penn Power – PSU Current Tariff No. 38 with Supp. No. 70
- West Penn Power Supplier Tariff 2S
Price to Compare Supplements
- Met Ed Supp. 128 PTC HPS Riders H and I Changes effective 3-1-2023
- Penelec Supp. 142 PTC HPS Rider H and Rider I Changes effective 3-1-2023
- Penn Power Supp. 122 PTC HPS Rider H and Rider I Changes effective 3-1-2023
- West Penn Power Supp. 114 PTC HPS Rider H and Rider I Changes effective 3-1-2023
- WPP-PSU Supp. 70 PTC HPS Rider H and Rider I Changes effective 3-1-2023
Default Service Program
- JOINT PETITION OF METROPOLITAN EDISON COMPANY, PENNSYLVANIA ELECTRIC COMPANY, PENNSYLVANIA POWER COMPANY AND WEST PENN POWER COMPANY FOR APPROVAL OF
THEIR DEFAULT SERVICE PROGRAMS
- Met Ed: P-2021-3030012
- Penelec: P-2021-3030013
- Penn Power: P-2021-3030014
- West Penn Power: P-2021-3030021
- FE - PA Consolidation - Joint Applicants St. No. 1 - Savage Direct and exhibits (FINAL)
- FE - PA Consolidation - Joint Applicants St. No. 2 - Patterson Direct and exhibits (FINAL)
- FE - PA Consolidation - Joint Applicants St. No. 3 - Fatusha Direct and exhibits (FINAL)
- FE - PA Consolidation - Joint Applicants St. No. 4 - Thomas Direct (FINAL)
- FE - PA Consolidation - Joint Application for All Necessary PaPUC Approvals (FINAL)
Act 129 Energy Efficiency & Conservation Reports - Phase III
Customer Choice Home
Met-Ed & Penelec
West Penn Power
Eligible Customer List