Anytime you do not understand part of your bill, or if you feel part of your bill might not be correct, contact us immediately. Please have your account number ready to help us process your inquiry more quickly.
Your bill might be estimated
There are times when we estimate your electricity usage during a billing period based on your previous electric bills. Any difference between your estimated usage and actual usage is automatically adjusted the next time your meter is read.
Your bill may be estimated if a dog on or near your property was blocking the meter reader's path to your electric meter. To help ensure their safety, meter readers will not attempt to read an electric meter if there is a dog in the vicinity of the meter. We ask your cooperation in keeping your dog leashed or confined to prevent our employees from being exposed to unnecessary risk.
You can avoid estimated bills by submitting your meter reading online.
Still need help?
Contact us with your questions.