How are Bills Determined?
Electricity is measured and priced in kilowatt-hours (kWh). Through our electric utility operating companies, we bill you according to the number of kilowatt-hours you use as measured by your electric meter.
When you pay for a kWh of electricity, you are buying 1,000 watts of electricity used continuously for one hour. As an example, one kWh is the amount of electricity a 100-watt light bulb will use in ten hours.
For a more detailed explanation of how to read your bill, click here.
Bill Due Dates
Your electric bill is due on or before the due date. To avoid late payment charges, pay your bill on or before the due date shown on your bill.
Unfortunately, at times customers might be late in paying their electric bills. When this happens, we urge our customers to contact us to avoid a disconnection of electric service. We consider disconnecting electric service for nonpayment a last resort and would rather work out payment arrangements.
If you need to talk with us about a late payment, contact us. If you call, please have your account number ready.
Why are Bills Estimated?
Our meter readers have assigned routes and schedules. At times, severe weather conditions or other unforeseen problems might keep them from reading all the meters on their routes. When this happens, we estimate your electricity usage during that billing period based on your previous electric bills. Any difference between your estimated usage and actual usage is automatically adjusted the next time your meter is read.
Your bill may be estimated if a dog on or near your property was blocking the meter reader's path to your electric meter. To help ensure their safety, meter readers will not attempt to read an electric meter if there is a dog in the vicinity of the meter. We ask your cooperation in keeping your dog leashed or confined to prevent our employees from being exposed to unnecessary risk.
Anytime you don't understand part of your bill, or if you feel part of your bill may not be correct, please contact us immediately. Have your account number ready to help us process your inquiry.