Be the Boss of Your Bills
Find out when your bills are due, compare them, and get bill notifications if you’re about to miss a payment. Just link your account to Alexa — and take charge of your bills from FirstEnergy.
Ready to Get Started?
With a few simple steps, you will be able to ask Alexa various details of your electric account in real time.
Step 1 - Select your FirstEnergy utility below to start linking your account.
You will be asked to sign into your Amazon account
- Ohio Edison*
- Illuminating Company*
- Toledo Edison*
- Penn Power*
- West Penn Power*
- New Jersey Central Power & Light*
- Potomac Edison*
- Mon Power*
Step 2 - Log In with your FirstEnergy Online Account.
- Click the Link Your Account button.
- Using your FirstEnergy Online Username and Password, sign in to link your electric account to your Alexa App and Device.
Please note: If you have multiple accounts, this process will link to the default account that you have previously selected on FirstEnergy's website. Read the FAQs below for more information on linking multiple accounts.
Step 3 - Ask Alexa About Your Bill
Here are some things you can try asking Alexa after you link your FirstEnergy account:
- “Alexa, how much is my electric bill?”
- “Alexa, when is my FirstEnergy bill due?
- “Alexa, compare my FirstEnergy bill to last month.”
- “Alexa, did I pay the FirstEnergy bill?”
- “Alexa, what’s the balance of my electric bill?”
- "Alexa, what is my electric bill status?"
Frequently Asked Questions
Do I need to have a FirstEnergy online account to ask Alexa about my bill?
Yes, you must have your FirstEnergy account registered online to be able to link your account to Alexa. Go to Online Registration to complete your registration now.
Do I have to be enrolled in eBill to be able to link my account?
No, you do not have to be enrolled in eBill to link your account to Alexa.
Is there a cost to use Alexa to get FirstEnergy account information?
No, there are no costs or fees associated with using Alexa to get bill information.
Can I link multiple electric accounts to Alexa?
If you have multiple FirstEnergy accounts registered online, the account that you set as your default account on the FirstEnergy website is the account that will be automatically be linked.
Currently only one account can be linked at a time. We are working with Amazon on a potential enhancement to let customers link multiple accounts in the future.
What should I do if I'm having trouble linking my electric account to Alexa?
If you are having trouble linking your account to Alexa or have any other questions, please submit your question online using our Contact Us Form or call our call our Contact Center.
- What information is shared with Alexa?
How do I stop using Alexa for my bill?
You can disconnect your account at any time just by saying, “Alexa, unlink my FirstEnergy account.” When you unlink an account, Alexa will no longer be able to provide information about your bills or send bill notifications about due dates and payments.
Can I pay my bill with Alexa?
No, currently you’re not able to pay your electric bill using your Echo device or Alexa app, but stay tuned! We are working with Amazon to enhance our payment options to allow customers to pay their bill via Alexa in the near future.
What other features might be available soon?
In addition to bill pay, we plan on implementing additional features to ask Alexa, such as usage comparisons. Check back here to see when new features are available.
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