First, check your neighbors to see if their power is out, too, or if only your location is affected.

If only your lights are out:

  1. Check your circuit breakers or fuses.
  2. If no breaker is tripped or fuse is blown, the problem may be in the connection between our wires and your home. Report your outage using one of the following methods:
    • Call our toll-free, 24-hour Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877), or
    • Report your outage online here, or 
    • Report your outage via text message. Text REG to 544487 (LIGHTS) to get started.
  3. Follow the other steps to take during an outage.

If your neighbors' lights are out, too:

  1. Report your outage. We may not know that your power is out.
    • Call our toll-free, 24-hour Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877), or
    • Report your outage online here, or
    • Report your outage via text message. Text REG to 544487 (LIGHTS) to get started.
  2. Follow the other steps to take during an outage.

Calling our outage assistance number

  • Customers should call 1-888-LIGHTSS (1-888-544-4877). 
  • Follow the recorded prompts to let us know your power is out. We will respond as soon as possible.
  • Customers with a communication disability can report an outage using the appropriate TTY/TDD relay service, our online form, or text messaging.
  • Please report a downed wire only if you actually see one at your location. Do not assume that because your power is out there must be a wire down somewhere. For more information, see our Frequently Asked Questions. Remember to keep a safe distance from any downed wire.

If you choose to use a backup generator during an outage, please review these tips to use it safely.

For updates, you can:

Learn more about text messaging here.

Last Modified: March 6, 2013