Outage Help

Never go near a downed power line. 
Review more important safety information here 

What to Do When You Experience a Power Outage

Reporting your outage helps us pinpoint damage and restore power more quickly. You can do this several ways:

Our Storm Restoration Process

FirstEnergy's operating companies begin preparing for potential outages long before severe weather hits.

Important Safety Reminders

Touching a live power line can cause serious injury or death. You can't tell by looking whether a line is "hot" or not.

Preparing for outages and managing through them

Prepare for power outages before they happen by reviewing these tips:

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Still need help?

Contact us with your questions.


Last Modified: February 12, 2017