If you have a communication disability and your location has a text telephone (TTY) or Telecommunications Device for the Deaf (TDD) equipment, you can report an outage by calling:

Operating Company TTY/TTD
Ohio Edison
Call Ohio Relay Services
The Illuminating Company Call Ohio Relay Services
Toledo Edison
Call Ohio Relay Services 
Met-Ed 1-800-522-2376
Penelec 1-800-522-2376
Penn Power PA Relay Service
(1-800-654-5984)
West Penn Power
1-800-955-9445
Jersey Central Power & Light
1-800-221-0479
Mon Power
1-800-955-9445
Potomac Edison
1-800-955-9445

When you call, please be ready with the following information:

  • Street address of the outage location
  • Whether the location is a residence or business
  • How far the outage extends (to the best of your knowledge)
  • Phone number where you can be reached

Still need help?
Contact us with your questions.