What is a smart meter?
A smart meter is a digital electric meter that collects electricity usage information and sends that data to the local utility through a secure telecommunications connection.
Is my usage information transmitted by smart meters secure?
Yes. FirstEnergy places the utmost importance on the security and protection of all aspects of our electric system and associated subsystems. Our communication network is a high security environment that uses multiple layers of protection from unwanted access – including the use of passwords, firewalls, data encryption, continuous monitoring and other security controls. We follow the cybersecurity guidelines published by the National Institute of Standards and Technology (NIST).
Click here for our Fact Sheet on Security and Privacy.
Will unauthorized people be able to monitor my account to learn about how I use energy in my home?
Smart meters measure how much energy is used, based on time of day – not how that energy is used. A smart meter cannot tell which specific electric equipment is using the energy. The company’s smart meter solution is based on industry best practices and built on a secured network designed to protect customer data.
Will you limit the amount of electricity I am allowed to use?
No. The company will not limit the amount of power you can use.
Are smart meters as accurate as my current meter?
Smart meters use state-of-the-art technologies that ensure accurate readings while providing customers with information they need to better manage their electricity use. Like the meters of today, we test each smart meter according to stringent American National Standards Institute (ANSI) standards to ensure they are accurate. Click here for our Fact Sheet on Accuracy.
Will I receive fewer estimated bills with a smart meter?
Yes. Since we will be able to read smart meters remotely, we will have easier access to the meter information. Please note that this functionality will be implemented over time, so meter readers will continue to manually read the smart meter for some time after the meter is installed.
How do you know that the information you get is for my meter and not my neighbor's?
Data collected from a meter and transmitted wirelessly contains specific, unique identifiers associated with the customer's meter number and service address. These fields are validated numerous times to ensure accuracy before the data is used for billing.
Will I be exposed to radio frequencies from smart meter equipment?
While smart meters emit a low level of radio frequency (RF), RF exposure from smart meters is a fraction of the level that comes from other commonly used household devices, such as cell phones, garage door openers, televisions, baby monitors, microwaves and wireless internet. Also, advanced metering systems only transmit data for a few seconds per hour, and at average levels far below the safety standards specified by the Federal Communications Commission (FCC).
If the power goes out, do I still have to call the utility company?
Yes, for the time being. If your power goes out, please call 1-888-LIGHTSS (1-888-544-4877) to report it so we can identify the problem and respond promptly.
- Where can I find more information on smart meters?