Community Connections

Energy-Saving Home Improvements


Attention: In order to ensure the safety of our customers and employees during the coronavirus health emergency, FirstEnergy is suspending work in customers’ homes until further notice. If you have an appointment scheduled for a home audit or follow-up work, you will be contacted to reschedule. Thank you.

What is the Community Connections Program?

The Community Connections Program can help you reduce your electric bill and keep your home more comfortable in both winter and summer.

Depending on your electricity usage, Community Connections could provide you with an in-home energy use evaluation and energy-saving home improvements such as:

  • Sealing air leaks in attic walls or foundations
  • Attic and/or wall insulation
  • Appliance testing and possible replacement
  • Electric water heater inspection
  • Faucet aerators
  • Energy education

Specific improvements you are eligible to receive will be determined during your home energy evaluation. No payment is required for these installations/services.

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How do I know if I qualify for Community Connections?

Homeowners and renters with incomes at or below 200% of the federal poverty level are eligible for the program. No payment is required for these services/installations for qualified customers.

Income at or below 200% of Federal Poverty Guidelines

Size of Household Total Household Income for 12 Months
1  $25,760
2  $34,840
3  $43,920
4  $53,000
5  $62,080
6  $71,160
7  $80,240
8  $89,320

For households with more than 8 members, add $9,080 per member.

*Note the program is available to customers who earn income of 200 percent of federal poverty level.

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I qualify for Community Connections. What is next?

Visit one of the agencies in your area from the list below to complete an application.

Agencies serving The Illuminating Company customers:

Ashtabula County Community Action Agency
6920 Austinburg Rd.
Ashtabula, OH 44004

Cleveland Housing Network
2999 Payne Ave., 2nd floor
Cleveland, OH 44114

Agencies serving Ohio Edison customers:

Ashtabula County Community Action Agency
6920 Austinburg Rd.
Ashtabula, OH 44004

Bridges Community Action Commission
648 Clymer Rd
Marysville OH 43040

Clinton County Community Action Program
789 N. Nelson Rd.
Wilmington, OH 45177

Community Action Council of Portage County
1036 W. Main St.
Ravenna, OH 44266

Community Action Wayne/Medina
905 Pittsburgh Ave.
Wooster, OH 44691

Corporation for Ohio Appalachian Development
1 Pinchot Lane
Athens, OH 45701

East Akron Neighborhood Development Corporation
550 S. Arlington St.
Akron, OH 44306

Energy Link
1815 Meyers Rd.
Shelby, OH 44875

Lorain County Community Action Agency
936 Broadway
Lorain, OH 44052

Mahoning-Youngstown Community Action Partnership
1325 5th Ave.
Youngstown, OH 44504

Neighborhood Conservation Services of Barberton
505 W Park Ave
Youngstown OH 44203

Ohio Heartland Community Action Commission
125 Fairview St
Marion OH 44302

Stark County Community Action Agency
3013 Mahoning Rd. NE
Canton, OH 44705

Summit County Department of Development
175 S. Main, Room 207
Akron, OH 44308

Trumbull Community Action Program
1230 Palmyra Rd., SW
Warren, OH 44485

1518 County Rd. 113
Fremont, OH 43420

Agencies serving Toledo Edison customers:

Neighborhood Housing Services of Toledo
704 Second St.
Toledo, OH 43605

Northwestern Ohio Community Action Commission
1935 E. Second St., Suite C
Defiance, OH 43512

505 Hamilton St.
Toledo, OH 43604

1518 County Rd. 113
Fremont, OH 43420

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