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At the beginning of a major event, an ETR may not be immediately available. This typically occurs when weather or field conditions are unsafe for crews to begin damage assessment and restoration work. During this time, a general outage message will be provided.

• Example message: “We are aware severe weather is causing power outages in your area. Estimated times will be available once crews assess damage. More specific updates about your outage restoration will be provided as details become available.”

In some cases, an ETA for when an ETR will be available may be provided to give customers an idea of when restoration estimates can be expected.

• Example Message: “Crews are assessing conditions and beginning repairs. We do not have a restoration time yet, but some customers may begin to have power restored as work progresses. If your power is still out, we will share an estimated restoration time with you by tomorrow morning.”
  • ETA timeframes include later today, later tonight, tomorrow morning, tomorrow afternoon and tomorrow evening.

Individual ETRs may be established through the work plan process once conditions are safe for crews to work and damage assessments are completed. The work plan process is a structured way that we define work, track progress and update the plan as priorities or conditions change to ensure work is completed efficiently.

A Global ETR provides an estimate for when power will be restored to the majority of customers within a defined geographic area following a major outage event.

• A Global ETR will be issued no later than 24 hours after the weather event has passed and it’s safe for crews to begin full restoration efforts. In New Jersey, global estimates reflect the time needed to restore the last remaining outages, and most customers will see their service restored sooner.
  • Example Message: “We expect to have nearly all service restored in your area by 6/21 12:00 AM, though most customers will have power restored before then.  More specific updates about your outage restoration will be provided as details become available.” 

At the beginning of a major event, an ETR may not be immediately available. This typically occurs when weather or field conditions are unsafe for crews to begin damage assessment and restoration work. During this time, a general outage message will be provided.

• Example message: “We are aware severe weather is causing power outages in your area. Estimated times will be available once crews assess damage. More specific updates about your outage restoration will be provided as details become available.”

In some cases, an ETA for when an ETR will be available may be provided to give customers an idea of when restoration estimates can be expected.

• Example Message: “Crews are assessing conditions and beginning repairs. We do not have a restoration time yet, but some customers may begin to have power restored as work progresses. If your power is still out, we will share an estimated restoration time with you by tomorrow morning.”
  • ETA timeframes include later today, later tonight, tomorrow morning, tomorrow afternoon and tomorrow evening.

Individual ETRs may be established through the work plan process once conditions are safe for crews to work and damage assessments are completed. The work plan process is a structured way that we define work, track progress and update the plan as priorities or conditions change to ensure work is completed efficiently.

A Global ETR provides an estimate for when power will be restored to the majority of customers within a defined geographic area following a major outage event.

• A Global ETR will be issued after the weather event has passed, it is safe for crews to begin full restoration efforts and damage assessments provide a clearer understanding of the expected restoration timeline. 
  • Example Message: “We expect to have nearly all service restored in your area by 6/21 12:00 AM, though most customers will have power restored before then.  More specific updates about your outage restoration will be provided as details become available.” 

At the beginning of a major event, an ETR may not be immediately available. This typically occurs when weather or field conditions are unsafe for crews to begin damage assessment and restoration work. During this time, a general outage message will be provided.

• Example message: “We are aware severe weather is causing power outages in your area. Estimated times will be available once crews assess damage. More specific updates about your outage restoration will be provided as details become available.”

In some cases, an ETA for when an ETR will be available may be provided to give customers an idea of when restoration estimates can be expected.

• Example Message: “Crews are assessing conditions and beginning repairs. We do not have a restoration time yet, but some customers may begin to have power restored as work progresses. If your power is still out, we will share an estimated restoration time with you by tomorrow morning.”
  • ETA timeframes include later today, later tonight, tomorrow morning, tomorrow afternoon and tomorrow evening.

Individual ETRs may be established through the work plan process once conditions are safe for crews to work and damage assessments are completed. The work plan process is a structured way that we define work, track progress and update the plan as priorities or conditions change to ensure work is completed efficiently.

A Global ETR provides an estimate for when power will be restored to the majority of customers within a defined geographic area following a major outage event.

• A Global ETR will be issued after the weather event has passed, it is safe for crews to begin full restoration efforts and damage assessments provide a clearer understanding of the expected restoration timeline. 
  • Example Message: “We expect to have nearly all service restored in your area by 6/21 12:00 AM, though most customers will have power restored before then.  More specific updates about your outage restoration will be provided as details become available.”