Forgot Password

To reset your password, enter your username and the email address associated with your online profile.

Username and Password Guidelines


* = required field

Username *
Email *

Your login username and password are unique to identify you and your electric accounts on our website.  Your login will enable you to securely manage your account, pay and view your bill, and other customer transactions.  When you create your online registration, you need to enter a username and password that you will remember and that follows our policies as outlined below.

  • Neither your username nor password can be libelous, defamatory, obscene, threatening, abusive, or otherwise objectionable which violates FirstEnergy’s Website Terms of Use.
  • Username must be between 6-15 characters (A-Z) or alphanumeric (0-9), but no special characters (@, &, -, etc.) or spaces.
  • Passwords must be between 8-20 characters and include at least 1 number and 1 letter.

Please make sure your username and password follow these guidelines.  If not, you may be restricted from entering an invalid username and password, or asked to change your username and password to meet our policy requirements.