Report Tree Problem

If you believe a tree is growing too closely to one of our power lines, we can assess the situation and determine if the tree needs attention before the next scheduled trimming. This form can also be used to report an issue relative to recently completed tree work. View the types of vegetation management we provide.

DO NOT use this form to report an issue that involves a public safety hazard, outage, or irregular service condition.

Before using this form, please answer the following questions.

FirstEnergy WILL:

  • Maintain wires on a scheduled basis only.
  • Review trees for selective pruning and removal - Work is completed around wires only.
  • Clean up debris during normal maintenance.  Will chip all the branches and rake the work area, but will leave wood over 4 inches in diameter for home owners use or disposal.
  • Treat trees and brush with herbicides to control unwanted vegetation.
  • Make every reasonable attempt to notify the property owner that the work will be completed.  Although we do not seek permission to do the trimming we do try, where possible, to involve the property owner.

FirstEnergy WILL NOT:

  • Trim for streetlight illumination or private outdoor area lights.
  • Clean up debris during storm work.  The priority is removing limbs from the wires and we do not clean up the debris.
  • Prune trees for private contractors without determining first whether or not to issue a charge based on the circumstances.
  • Prune trees for phone or cable lines.

Tree Removal:

Occasionally, trees are planted in unsuitable areas. For fast-growing trees like silver maples, willows and sycamores, the repeated trimmings required to keep limbs clear of power lines increase tree decay and make trees more susceptible to disease. When these types of trees are placed directly under or near power lines, removal is the best solution.

If a customer would like a tree removed and the tree is located between a utility pole and the customer’s home, we will need to disconnect the service.  Service fees may apply. The homeowner will be responsible for the actual tree removal. Please call us for specific details about your tree and power lines.


A public safety hazard is any condition that poses an immediate risk to the public, and can include:

  • Downed wires
  • Downed poles
  • Trees that have fallen on power lines
  • Fires

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