Service Requests

Start Service (Move In)

• Start Service Request
  Complete the online form to start your electric service. 
• FirstEnergy's Service Territory
  View our service area map to find your electric company.
• Utility Smart Home - Ibex's Connections Service*
  Find service providers for Internet, TV, mobile phone and home security in your area. Compare services online or speak with an agent.

Stop Service (Move Out)

• Stop Service Request
  Complete the online form to close your electric account.
• Transfer Service
  Cancel your current service, and start service for a new account.

Report Tree Problem

• Report a Tree Problem
  Notify us if you believe a tree may be too close to one of our power lines.
• Maintaining Trees Near Lines
  Learn how our vegetation management practices help ensure reliable and safe electric service.

Report Lighting Problem

• Report the Lighting Problem 
  Help keep our community safe by reporting streetlight or outdoor area light outages.
  
• Outdoor Electric Safety
  Stay safe by following these precautions when working with or near electric equipment.
  

Request Electrical Work

Builders and Contractors

• Establish or Upgrade Service
  Complete the online form to upgrade service, establish new electric service, or receive temporary service.
• Rules, Guidelines and Restrictions
  Know what restrictions are in place for your safety, prior to construction work.
• Customer Requirements for Electric Service
  Review manuals to plan for and obtain safe and prompt electric service.
• Search Electric Inspection
  Check the status of your electrical permit.