Service Requests
Start Service (Move In)
- Start Service Request
Complete the online form to start your electric service. - FirstEnergy's Service Territory
View our service area map to find your electric company. - Utility Smart Home - Ibex's Connections Service*
Find service providers for Internet, TV, mobile phone and home security in your area. Compare services online or speak with an agent.
Stop Service (Move Out)
- Stop Service Request
Complete the online form to close your electric account. - Transfer Service
Cancel your current service, and start service for a new account.
Report Tree Problem
- Report a Tree Problem
Notify us if you believe a tree may be too close to one of our power lines. - Maintaining Trees Near Lines
Learn how our vegetation management practices help ensure reliable and safe electric service.
If a tree causes a downed power line or another hazardous situation, do not complete this form. Immediately call 1-888-LIGHTSS (1-888-544-4877).
Report Lighting Problem
- Report the Lighting Problem
Help keep our community safe by reporting streetlight or outdoor area light outages.
- Outdoor Electric Safety
Stay safe by following these precautions when working with or near electric equipment.
If the light presents a hazardous situation, such as broken glass, danger of falling, or exposed wires, do not complete this form. Immediately call 1-888-LIGHTSS (1-888-544-4877).
Request Electrical Work
Builders and Contractors
- Establish or Upgrade Service
Complete the online form to upgrade service, establish new electric service, or receive temporary service. - Rules, Guidelines and Restrictions
Know what restrictions are in place for your safety, prior to construction work. - Customer Requirements for Electric Service
Review manuals to plan for and obtain safe and prompt electric service. - Search Electric Inspection
Check the status of your electrical permit.
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