Service Requests

Moving Requests

Start, Stop or Transfer Service
Complete the online form to manage your electric service.
FirstEnergy's Service Territory
View our service area map to find your electric company.
Utility Smart Home - Ibex's Connections Service*
Find service providers for Internet, TV, mobile phone and home security in your area. Compare services online or speak with an agent. Not available in Ohio.

We know moving can be stressful, but managing your electric account will be easy. Whether you're moving across the city or across the country, FirstEnergy is here to help guide you along the way. Our step-by-step guide explains what you'll need to process your moving request online.

Request Electrical Work

Establish or Upgrade Service
Complete the online form to upgrade service, establish new electric service, or receive temporary service.
Rules, Guidelines and Restrictions
Know what restrictions are in place for your safety, prior to construction work.
Customer Requirements for Electric Service
Review manuals to plan for and obtain safe and prompt electric service.
Search Electric Inspection
Check the status of your electrical permit.
Electronic Document Upload
If you have a notification/design request number or a work request number, you will be able to upload documents required for your project.

Outdoor Lighting

Outdoor Lighting Problem
Help keep our community safe by reporting streetlight or outdoor area light outages.
Outdoor Electric Safety
Stay safe by following these precautions when working with or near electric equipment.

If the light presents a hazardous situation, such as broken glass, danger of falling, or exposed wires, do not complete this form. Immediately call 1-888-LIGHTSS (1-888-544-4877).

Report Tree Problem

Call 911 immediately if you see a downed power line. Assume all downed lines are energized and dangerous. Downed power lines can energize the ground and nearby objects. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. (Note: Please only call 911 if you actually see a downed wire. Do not assume a wire is down if your power is out.)

Report a Tree Problem
Notify us if you believe a tree may be too close to one of our power lines.
Maintaining Trees Near Lines
Learn how our vegetation management practices help ensure reliable and safe electric service.

Additional Information

Customer Service Phone Numbers and Business Hours
Information on how to contact us via email or the Contact Center.
Utility Commissions
Phone numbers and websites for utility commissions in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland.

*By clicking this link, you are leaving FirstEnergy's website and entering a website maintained by Ibex, a vendor administering this program on behalf of FirstEnergy. Ibex is entirely responsible for the content of their website.