Service Requests
- Start, Stop or Move Service
- Construction & Renovation
- Report a Tree Problem
- Report a Streetlight or Outdoor Area Light Problem
- Products & Services
Start, Stop or Move Service
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Is FirstEnergy My Electric Provider?
Learn more about FirstEnergy and its service territory to determine if a FirstEnergy electric company is the provider at your address.
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Connect Additional Home Services
Find service providers for Internet, TV, mobile phone and home security in your area. You can compare services online or speak with an agent. Not available in Ohio.
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How do I Start or Stop Service?
Whether you're moving across the city or across the country, we're here to help guide you. Our step-by-step guide explains what you'll need to submit your moving request online.
Construction & Renovation
Quickly access the right form for your electric service needs—whether requesting a modification to existing service or installing temporary or new service at a location without active power. Helpful links are also available to manage existing requests and find reference materials to support your service journey.
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What are the Requirements for Electric Service?
Our Customer Guide for Electric Service outlines the procedures and requirements for establishing, modifying or maintaining electric service, including service applications, line extensions, meter setups, customer responsibilities and liability policies.
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What’s the Status of My Request?
If you have an existing service request, you can track the status, make a payment and more.
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How do I Upload Documents for My Request?
If you have a notification/design request number or a work request number, you can upload the documents required for your project.
Report a Tree Problem
If you believe a tree is growing too close to our power lines, we can assess the situation and determine if the tree needs attention before the next scheduled trimming. This form can also be used to report an issue related to recently completed tree work.
Learn how our vegetation management practices help ensure reliable and safe electric service.
Report a Streetlight or Outdoor Area Light Problem
We encourage you to help keep our community well-lit and safe by reporting streetlight or outdoor area light outages. Your help can make a big difference!
Special care should be given when working with outdoor lighting to avoid hazards, especially in wet conditions. Click the link below to view special precautions when working with or near electric equipment.
Products & Services
Check Out Our Other Offerings for Your Home
We have offerings other than electricity for your home. Go to Products and Services or click on one of the offerings below.
Email us for more information on any of our services.
Consumer_Products@firstenergycorp.com
Still Need Help?
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Information on how to contact us via email or the Contact Center.
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Phone numbers and websites for utility commissions in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland.
*By clicking this link, you are leaving FirstEnergy's website and entering a website maintained by Ibex, a vendor administering this program on behalf of FirstEnergy. Ibex is entirely responsible for the content of their website.