- Start, Stop or Transfer Service
Complete the online form to manage your electric service.
- FirstEnergy's Service Territory
View our service area map to find your electric company.
- Utility Smart Home - Ibex's Connections Service*
Find service providers for Internet, TV, mobile phone and home security in your area. Compare services online or speak with an agent. Not available in Ohio.
Request Electrical Work
- Establish or Upgrade Service
Complete the online form to upgrade service, establish new electric service, or receive temporary service.
- Rules, Guidelines and Restrictions
Know what restrictions are in place for your safety, prior to construction work.
- Customer Requirements for Electric Service
Review manuals to plan for and obtain safe and prompt electric service.
- Search Electric Inspection
Check the status of your electrical permit.
- Electronic Document Upload
If you have a notification/design request number or a work request number, you will be able to upload documents required for your project.
Report Lighting Problem
- Report the Lighting Problem
Help keep our community safe by reporting streetlight or outdoor area light outages.
- Outdoor Electric Safety
Stay safe by following these precautions when working with or near electric equipment.
Report Tree Problem
- Report a Tree Problem
Notify us if you believe a tree may be too close to one of our power lines.
- Maintaining Trees Near Lines
Learn how our vegetation management practices help ensure reliable and safe electric service.
- Customer Service Phone Numbers and Business Hours
Information on how to contact us via email or the Contact Center.
- Utility Commissions
Phone numbers and websites for utility commissions in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland.
*By clicking this link, you are leaving FirstEnergy's website and entering a website maintained by Ibex, a vendor administering this program on behalf of FirstEnergy. Ibex is entirely responsible for the content of their website.