Map Help
FirstEnergy’s Storm Center outage maps provide the best available outage information for the communities served by our utilities. This help document summarizes key features of the maps.
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Summary Outage Information
The menu opens and closes the Outage Overview Panel. The panel defaults to open on a desktop and closed on mobile devices. To open the menu, click or tap the icon at the upper left corner of the map. The panel contains , customers affected by outages, customers served by our utilities in the state, the time information on the map was last updated, a link to outage details by county and community , weather radar capabilities. The Outage Overview Panel also includes links to the FE website, Outage Help, the Contact Us page, and a link to Enroll in Text Messages.
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Outage Information Details (Info Box)
Clicking or tapping an individual outage icon, outage cluster icon or shaded region opens an info box with additional information.
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Legend/View by Location/View by Area
You can toggle the maps to view the approximate damage location of outages or an overview of total customers impacted by outages.
View by Location shows color-coded icons and shaded polygons that represent the approximate outage location and number of customers affected. Outages impacting three or more locations will be represented by a polygon shape drawn around the entire area that is impacted by the outages. When multiple outages occur in close proximity, the outages are clustered into a multi-colored icon to help reduce cluttering at high zoom levels.