Storm Center Outage Map Help

To open the menu, click or tap the icon at the upper left corner of the map. The panel contains customers affected by outages, customers served by our utilities in the state, the time the outage map was last updated, a link to outage details by county (Summary) and community, weather radar capabilities (Weather). The Outage Overview Panel also includes links to the FirstEnergy website, Outage Help, the Contact Us page, and a link to Enroll in Text Messages for automated alerts.
 

Mobile Devices

Please Note:
This menu will default to closed on mobile devices. To open the menu, click on the Menu button in the upper left corner. Click the Menu button again to close it.
 

The Outage Information Box includes the amount of customers impacted by the specific outage, the estimated time that we expect service to be restored, the cause of the outage (if known) and status of ours crews in the field.
 

Mobile Users

The Outage Information Box appears at the bottom of the screen on mobile-size screens. The user can select the expand icon to show more information.
 

View by Location

View by Location shows color-coded icons and shaded polygons that represent the approximate outage location and number of customers affected. Outages impacting three or more locations will be represented by a polygon shape drawn around the entire area that is impacted by the outages. When multiple outages occur in close proximity, the outages are clustered into a multi-colored icon to help reduce cluttering at high zoom levels.

View by Area 

View by Area shows color-coded shading that represents the number of outages in each county or municipality, based on zoom level.

Mobile Users

The Map Legend defaults as minimized to the bottom on mobile-size screens. The user can select the Information icon in the lower left to display the legend. The expand arrow icon displays more information. Select the X within the legend to minimize it. 

Outages by County/Municpality

This view displays each county our utilities served in the state, the number of customers affected by outages, the number of customers served and the percent of customers currently impacted by outages.

Clicking a county opens a list of municipalities currently experiencing outages. In addition to the information about the number of customers affected, this view provides estimated time of restoration for the municipality.
 

Please Note:

When multiple outages impact a municipality, this will present the latest Estimated Time of Restoral (ETR) for all outages in the area. Columns are sortable by clicking on the column headers. You can quickly find an area using the “Refine by Keyword” search functionality.

To search, click the magnifying glass icon, type the address in to the search bar, select it from the list and press “Enter.” 
 

Location Marker

A location marker will be pinned to the map location. Click on the location marker to create a bookmark and/or clear it from the screen so that the outage icon is visible.