Map Help

To open the toolbar, click or tap the icon at the upper left corner of the map. The toolbar contains an outage overview, the map legend, a link to outage details by county and community and a tool for bookmarking map views.

The section at the top of the toolbar shows information about the total number of outages locations, customers affected by outages, and customers served by our utilities in the state, and the time information on the map was last updated.

Clicking or tapping an individual outage icon or shaded region opens an info box with additional information.

You can toggle the maps to view the approximate damage location of outages or an overview of total customers impacted by outages.

View By Location shows color-coded icons that represent the approximate outage location and number of customers affected.  When multiple outages occur in close proximity, outages are clustered into a multi-colored icon to help reduce cluttering at high zoom levels.  

View by County shows color-coded shading that represents the number of outages in each county or community, based on the zoom level.

You can view a summary of outages by county or community in table format by clicking the "Outages by County" link

This view displays each county our utilities serve in the state, the number of customers affected by outages, the number of customers served, and the percent of customers currently impacted by outages.

Clicking a county opens a list of communities currently experiencing outages. In addition to the information about number of customers affected, this view provides the estimated time of restoration for the community. Note that when multiple outages affect a community, this will present the latest ETR for all outages in the area. 

You can search for an address to show its location on the map. To search, click the magnifying glass icon at the top of the map, type the address into the search bar, and press ‘Enter’ or click or tap the magnifying glass icon at the right side of the search bar.

Click or tap the 'Save Current View' button to save current map selection for future reference. To add a specific address, click or tap the search icon (magnifying glass) and type in address. Add the address by clicking or tapping the ‘Add to Bookmarks’ button in the info panel. Map view bookmarks are saved using local storage in your web browser.

To pan on the map, use the arrow keys on your keyboard, click a point on the map and then drag the map in any direction, or tap and drag the map in any direction.

To zoom in or out, click or tap the corresponding button (plus sign or minus sign) in the upper left corner of the map, or rotate the wheel on your mouse. For additional information, see Google Maps Help*.

*By clicking this link you are leaving the FirstEnergy website and entering a website maintained by a third party. The third party is entirely responsible for the content of its website.