Your login username and password are unique to identify you and your electric accounts on our website.  Your login will enable you to securely manage your account, pay and view your bill, and other customer transactions.  When you create your online registration, you need to enter a username and password that you will remember and that follows our policies as outlined below.

  • Neither your username nor password can be libelous, defamatory, obscene, threatening, abusive, or otherwise objectionable which violates FirstEnergy’s Website Terms of Use.
  • Username must be between 6-15 characters (A-Z) or alphanumeric (0-9), but no special characters (@, &, -, etc.) or spaces.
  • Passwords must be between 8-20 characters, include at least 1 number and 1 letter, and contain no spaces.

Please make sure your username and password follow these guidelines.  If not, you may be restricted from entering an invalid username and password, or asked to change your username and password to meet our policy requirements.

Last Modified: July 27, 2016