NJ Energy Bill Watch Program

As part of NJ Bill S3620 – Energy Bill Watch – we are required to automatically enroll qualified customers in email alerts to advise you of your electricity usage and estimated costs at both 10 and 20 days into your billing cycle.

If you do not wish to receive this alert, you can opt out in your online account. You can also sign up to receive this alert via text message or enroll in additional Bill Watch alerts. Please see below for more information. 

The New Jersey Energy Bill Watch alerts are for residential customers who have a smart meter installed at their property. The smart meter must be fully operational to receive the alerts, meaning the meter is transmitting your usage data to us daily. 

Note that all residential customers, regardless of smart meter status, can still receive outage and billing alerts.

Customers enrolled in net metering are not eligible for Energy Bill Watch alerts at this time.

You may not have been auto enrolled for the following reasons:

• You do not have a fully operational smart meter installed
• You are not a residential customer
• We do not have a valid email address on file for your account
• You are a net metering customer
• You have an electric account that is protected for voice interactions through a password that must be provided to the agent or by some other means·       

If you have any questions, contact our Customer Care Center.

Under the Energy Bill Watch program, the following text and email alerts will be made available in addition to our existing outage and billing alerts:

• Bill Watch 10 Day and 20 Day – Receive notifications with your usage and estimated cost through day 10 and 20 of the current billing cycle
• Bill Watch Average Daily Alert – Receive a notification at the end of each billing period with your average use per day compared to the previous month, previous year or both
• Bill Watch Threshold Alert – Receive a notification when the estimated cost of usage exceeds a set dollar amount you choose for the current billing cycle 

On day 12 of your billing cycle, you will receive an email and/or text message alert letting you know how much electricity you used and the estimated cost for the first 10 days of your billing cycle. On day 22 of your billing cycle, you will receive an email or text alert letting you know how much electricity you used and the estimated cost for the first 20 days of your bill cycle.

You may not receive a scheduled alert if the bill is currently under review. 

The Bill Watch Average Daily alert will provide you with your average daily usage compared to the previous month, the previous year or both.

This alert is available via email or text message. If your account has been open for less than the time required to provide a Month Over Month or Year Over Year comparison, you will not receive an alert.

The Bill Watch Threshold alert will notify you when the estimated cost for usage up to that day exceeds a dollar amount that you specify. If you do not select a threshold dollar amount, it will default to $150.00.

You may not receive a scheduled alert if the bill is currently under review. 

You can sign up for email or text message alerts on our website. If you have an online account, log into your online account and visit the Text & Email Alerts page to add contact information and select the alerts you wish to receive for each contact. You must select the alerts that you wish to receive.

Don't have an online account? Register now.

You can also sign up for text message alerts by texting REG to 544487 (LIGHTS). You will receive a text message back asking for your account number and to accept the terms and conditions. Follow the prompts to reply. Upon confirmation, you will automatically be registered for alerts related to power outages. To select additional alerts or change your subscriptions, go to Text & Email Alerts in your online account.

Please note: You must accept the terms and conditions during the registration process and confirm your phone number or email address before your alerts will be activated. Message and data rates may apply. One message per user request.

You can reply STOP to a text message you receive to stop receiving alerts for that topic or STOP ALL to unsubscribe to all text alerts. You may also update your alert preferences online.

Prior to sending the text or email alert, our process considers currently available rate information, including but not limited to seasonal changes and any recent commission approved rate adjustments. 

The alert will only include your current usage amount and estimated cost for that usage. The amount will not reflect any of the following:

• Prior unpaid balance
• Payment plans
• Budget plans
• Assistance programs
• Unmetered services like an outdoor area light
• Special discounts such as Community Solar

Most customers who shop for electricity supply can receive Bill Watch 10 and 20 Day, Bill Watch Threshold and Bill Watch Average Daily alerts as normal.

In some cases, the supplier provides us with a total cost for usage instead of a supply rate that we then calculate on their behalf. If this applies to your account, it shows as “Rate: Bill_Ready” on your bill under Billing Information for Your Alternate Supplier. Bill Watch Threshold alerts are unavailable for Bill Ready accounts. You can still receive Bill Watch 10 and 20 Day and Bill Watch Average Daily alerts but will receive usage details only and not an estimated cost.

If you have a third-party supplier and are billed separately by the supplier, Bill Watch Threshold alerts are not available. You can still receive Bill Watch 10 and 20 Day and Bill Watch Average Daily alerts but will receive usage details only and not an estimated cost. 

If you have multiple electric meters at your address, you will receive one alert that contains usage and cost information for all meters.

Customers on a Time-of-Day rate are still eligible for Energy Bill Watch alerts. Estimations of usage and cost are calculated based on On and Off Peak usage for the current bill cycle. The estimated cost will reflect current rate information, including but not limited to seasonal changes and any recent commission approved rate adjustments.